Job Summary:

The FOH/Service Manager will oversee and manage the daily operations of the bar

Supervisory Responsibilities:

· Overseeing and training bar staff with the support of the General Manager.

· Organizes and oversees the staff schedules with the support of the General Manager.

· Booking and coordinating of events both on and off site.

Duties/Responsibilities:

· Ensures compliance of alcohol service according to Pennsylvania Liquor Laws and Pennsylvania Liquor Control Board.

· Ensures that every alcohol service staff member is RAMP certified within 2 weeks of hire, helps to manage record keeping to ensure that RAMP certification is maintained by all service staff.

· Ensures customer satisfaction with all aspects of the restaurant and dining experience.

· Ensures compliance with alcoholic beverage regulations

· Estimates beverage costs.

· Manages inventory of liquor

· Maintains bar sales records and tip reports.

· Responsible for discounting employee meals and/or employee family discounts.

· Performs other duties as assigned by the general manager.

Required Skills/Abilities:

· Driven mindset; determined and enthusiastic to work towards building company growth.

· Pleasant and courteous interaction with customers at all times.

· Ability to handle customer complaints, resolving issues in a diplomatic and courteous manner.

· Strong supervisory and leadership skills.

· Strong ability to multitask.

· Excellent interpersonal skills with a strong focus on customer service.

· Excellent time management skills.

· Excellent organizational skills and attention to detail.

· Familiarity with alcohol service, food handling, safety, and other restaurant guidelines.

· Proficient with Microsoft Office Suite or related software.

Education and Experience:

· High school diploma or equivalent required.

· Previously RAMP certified.

· Previous restaurant management experience is required.

Physical Requirements:

· Ability to traverse all parts of the restaurant quickly.

· Prolonged periods of standing.

Job Types: Full-time, Part-time

Pay: $18.00 - $25.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Employee discount
• Flexible schedule

Experience level:

• 1 year

Shift:

• 10 hour shift
• 8 hour shift
• Evening shift

Weekly day range:

• Weekends as needed

Ability to Relocate:

• Pittsburgh, PA 15219: Relocate before starting work (Required)

Work Location: In person