Front Desk Agent

Duties:
- Greet and welcome guests in a friendly and professional manner
- Check-in and check-out guests, ensuring accuracy of information and providing necessary assistance
- Answer phone calls, respond to inquiries, and provide information about hotel services and amenities
- Handle guest complaints and resolve issues promptly and effectively
- Assist with guest requests such as booking reservations, arranging transportation, and providing recommendations for local attractions
- Maintain a clean and organized front desk area
- Collaborate with other hotel departments to ensure guest satisfaction

Requirements:
- Previous experience in a customer service role, preferably in the hospitality industry
- Excellent communication skills, both verbal and written
- Proficient in using phone systems and other office equipment
- Strong guest relations skills with a focus on providing exceptional customer service
- Ability to handle difficult situations with patience and professionalism
- Knowledge of hotel management systems is a plus
- Bilingual skills (English/Spanish) are highly desirable
- Flexibility to work evening, overnight, weekend, and holiday shifts

At our hotel, we value our employees and offer a competitive salary along with the following benefits:
- Medical, dental, and vision insurance plans
- Paid time off
- Employee discounts on hotel stays and dining at our establishments
- Opportunities for career growth within the hospitality industry

If you have a passion for delivering excellent customer service and enjoy working in a fast-paced environment, we would love to hear from you. Please submit your resume along with a cover letter detailing your relevant experience.

Job Type: Full-time

Pay: From $16.00 per hour

Benefits:

• Dental insurance
• Employee discount
• Flexible schedule
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• Day shift
• Evening shift

Work setting:

• In-person

Work Location: In person