Company Description
With over 100 years of experience, Sika is a worldwide innovation and sustainability leader in the development and production of systems and products for commercial and residential construction, as well as the marine, automotive, and renewable energy manufacturing industries. Sika has offices in over 100 countries with over 300 manufacturing facilities and more than 33,500 employees worldwide. With annual sales of 11.5 billion dollars in 2022, our commitment to quality, innovation, and the environment as well as putting our customer's needs first, encompasses why Sika is the global leader in our industries.
Job Description
The core responsibility of this position is to be responsible for providing excellent customer service to current and future clients.

• Place and consolidate customer orders as well as arrange for delivery via customers' preferences.
• Maintain updated pricing and enter all customer pricing into SAP for invoicing accuracy.
• Respond to the needs of the customer by phone or email quickly and accurately.
• Assist other customer service reps when needed.
• Communicate order status to customers quickly and accurately.
• Process RMAs, credits, and rebills within required timeframes.
• Attend regional meetings to increase relationships with sales personnel.

Qualifications

• Minimum 5 years of customer service experience
• Excellent computer skills, knowledge of SAP a plus
• Ability to work independently and make decisions
• Ability to effectively interact with customers and other departments
• Excellent organizational skills

Additional Information
All your information will be kept confidential according to EEO guidelines.
Sika Corporation is committed to a work environment that supports, inspires, and respects all individuals that apply. As an equal opportunity employer Sika will consider all qualified applicants without discrimination on the basis of race, color, religion, sex, pregnancy, sexual orientation, gender identity, age, disability, national or ethnic origin, or other protected characteristics.