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Job Description
Signature Aviation is a market leading global aviation services provider with over 220 locations and 6,000 employees worldwide.
Eligible team members enjoy a wide array of benefits including health and welfare options, generous 401K match, paid time off, tuition assistance, and limitless opportunities for training and development.
Signature’s Customer Service Representatives (CSR) are responsible for a variety of duties that contribute towards the overall success of the fixed base operation (FBO) and focus on consistently providing excellent customer service.
A CSR often serves as the face of Signature while interacting with visitors and coworkers in a professional, friendly and courteous manner.
CSRs ensure concierge and other services are promptly and correctly handled, provided and billed in accordance with Signature’s procedures.
Although customer service is a top priority, a large number of the CSR’s daily tasks involve using a computer and require a high level of concentration to ensure accuracy in busy settings.
A CSR is expected to :
Work as part of a team to provide everyone with a friendly welcome to Signature.
Collaborate, cooperate and work closely with all coworkers, customers and other visitors to ensure customer service needs are met.
This includes ensuring an efficient and accurate transfer of information through various methods between and among customers, the FBO, other company departments and external parties.
Provide visitors with a wide array of concierge services including arranging reservations for hotel stays, ground transportation, catering and customs appointments as requested.
Unless the accommodation would impose an undue hardship on the operation of our business, we will endeavor to make a reasonable accommodation to the known limitations of the Team Member due to pregnancy, childbirth, and related medical conditions or of a qualified applicant with a disability.
If reasonable accommodation is needed to perform essential job functions and / or to receive other benefits and privileges of employment,
Job Responsibilities
The following are essential to the job, in addition to those listed above and on the chart in this description. Certain functions may be performed in varying weather and environmental conditions such as precipitation, extreme temperatures, jet engine fumes, dust, and noise.
The tasks are performed inside and outside near stationary and moving aircraft (including spinning propellers and engines).
The tasks performed outside may be near stationary and moving aircraft (including spinning propellers and engines).
Job Qualifications
To qualify for this position, applicants and those in the role must have :
Qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity, national origin, or other protected characteristics.
About Us
From your health to your financial wellness, there are several benefits for you and your family when joining Signature Aviation.
Our Benefits :
Last updated : 2024-04-23
Full Time
Business Services
$46k-58k (estimate)
04/24/2024
04/24/2024
signatureflight.com
STERLING, VA
1,000 - 3,000
1992
Private
JOHN HOVIS
$500M - $1B
Business Services
Signature Flight Support operates fixed-base operation and distribution network for business aviation services.
The job skills required for Customer service representative include Customer Service, CSR, Life Insurance, Customer Satisfaction, Transportation, etc. Having related job skills and expertise will give you an advantage when applying to be a Customer service representative. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Customer service representative. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Customer service representative positions, which can be used as a reference in future career path planning. As a Customer service representative, it can be promoted into senior positions as a Customer Service Representative III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Customer service representative. You can explore the career advancement for a Customer service representative below and select your interested title to get hiring information.