About the role :

What you'll be doing :

People Management Leadership

• Serve as the lead of the city market; be responsible for the city’s wellbeing, as well as being a mentor guide to your team;
• Coach the Community Manager to ensure thorough host training, team happiness development, and consistent client experiences;
• Partner with the Managing Chef to execute on-site action stations, ensure menu variety by client, and track accurate portioning on-time delivery;
• Maintain pulse on host kitchen staffing needs, engage in hiring process as necessary;
• Lead weekly meetings with your team to plan menus, communicate company initiatives and address city needs;

Account Management

• Manage overall client happiness; Serve as lead for client relations during monthly/quarterly meetings during account onboarding;
• Build relationships communicate regularly with key client contacts;
• Maintain a constant pulse on client accounts through communication with team stakeholders; ultimately ensure client satisfaction on a daily basis;

Operations

• Directly oversee daily operations;
• Manage inventory through best practices regular audits;
• Evaluate product on a daily basis to ensure consistent quality;
• Ensure culinary worker safety standards and protocols are met;
• Produce analyze expense reports, as well as weekly / monthly budgets; approve vendor transactions;
• Manage city-level data collection client reporting; analyze data develop insights to direct city initiatives; conduct weekly host reporting analysis;
• Effectively implement new processes and suggest new processes as your city scales;
• Participate in weekly menu planning, HR, City Manager, and city team meetings;

Your experience skills :

• A strong operator with 3-5 years of work experience (food and beverage experience is a plus);
• A great people manager who has led a team and loves to help people get to the next level in their career;
• Customer centric and capable of balancing several priorities;
• An analytical and structured problem solver with strong analytical skills and capabilities;
• A demonstrated ability to multitask, prioritizing diverse responsibilities with a proven ability to meet hard deadlines;
• Loves the idea of joining a high-growth company and being part of the further development of our services, brand, and company tools;

Our perks benefits :

• Compensation : 90k base per year yearly bonus; negotiable based on experience
• Company-sponsored health insurance, including a 100% company-paid HDHP, as well as vision dental plans;
• Unlimited PTO; 10 paid company holidays; paid winter break from Dec 24-Jan 1
• Monthly cell phone reimbursement;
• Free lunch during meal service;
• 100% mileage reimbursement & reimbursement for car washes if anything happens during transport;
• Opportunities to take on larger roles within our organization and learn with a fast-growing start-up

Eligibility : Successful completion of ServSafe Food Manager certification (paid for by Sifted); This position requires a reliable vehicle, valid driver’s license and auto insurance;

Physical requirements : This position requires standing for up to 6 hours at a time and moving equipment up to 50 lbs;