Sierra Regency an Independent Living Community in Roseville is looking to add a full time administrative assistant / Concierge to our exceptional team!

Schedule: M-F 7:00am-3:00pm

• Maintain and assist in the specific processes for the collection and maintenance of resident data, which includes resident statement accuracy, and assemble resident administrative files.
• Review Resident Aging Report, taking appropriate action on past due amounts, confirming level of care to billing accuracy, resident demographic information, etc. Responsible for the recording, collection and posting of all collected due amounts electronically in a timely fashion.
• Responsibly supervise all front desk/clerical personnel including scheduling, assignment, direction, performance review (including input on pay adjustments), hiring and discipline consistent with company policy.
• Assist with setting schedule and oversee shift coverage of all concierge shifts. Fill in as needed for call offs.
• Assist in the posting of the daily cash deposits.
• Review timecards and capture and document miss punches for employees. Retain records in BambooHR database.
• Manage and direct all accounts receivable, to include pursuit and follow-up of unpaid balances.
• Ensure correct coding of the community’s accounts payable and accrued expenses as needed in.
• Ensure employee files are maintained in accordance with company’s policies and procedures as well as federal, state, and local regulations.
• Diligently work toward the completion of special projects, request, and assignments as appropriate.
• Assist in sales process by conducting inquiry tours as necessary, update waiting lists and resident roster, assemble brochures and reorder when needed.
• Ensure coordination of resident move-ins (move-in paperwork), move-outs (move-out checklist), and day-to-day administration needs of residents are met.
• Interview or help coordinating interviews of candidates for employment; analyzes qualifications, checks references, and makes recommendation for employment; provides new hires with employment information and office procedures.
• Maintain a current knowledge of state and federal Personnel policies, procedures, laws, rules, and regulations.
• Answering incoming telephone calls, determining purpose of callers, and forwarding calls to appropriate personnel or department (transferring, on-hold).
• Ensure office equipment is properly maintained and serviced.
• Taking and delivering messages or transferring calls to voicemail when appropriate personnel are unavailable (screen calls to determine those not necessary and/or of a sales nature). Ensure main voicemail is constantly updated.
• Assist in the collection of rent checks and recording of resident charges to their accounts.
• Accept reservations and manage the guest meals tickets ensuring they are billed correctly.
• Record, update and make any changes to existing resident transportation appointments in the Daily Transportation Log.
• Able to effectively multi-task between Business Office duties and Concierge Duties.

Apply online or in person at 1015 Madden Lane Roseville Ca 95661

Job Type: Full-time

Pay: $17.00 - $19.00 per hour

Expected hours: 34 – 40 per week

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift

Experience:

• Customer service: 1 year (Required)

Ability to Commute:

• Roseville, CA 95661 (Required)

Work Location: In person