Mission:
We are an aspirational and accessible neighborhood restaurant group, offering affordable and approachable food & beverage paired with sincere hospitality. We want to provide a meaningful employee experience that provides for all team members and offers professional growth for those who seek it. We firmly believe in the role of restaurants in strengthening communities and positively impacting the lives of our employees and guests.
Purpose of position:
The General Manager of Shy Bird will oversee all daily operations. The primary focuses of this role will be in-service leadership, cultivation of guest experiences, training and development of staff, guidance of a management team, and financial performance.
The GM is supported by active ownership, event sales, digital marketing & social media support, human resource and hiring support.
This position will be versed in Shy Bird financial metrics (cost of goods, labor cost, direct operating costs) and be able to respond with action, using support from others.
Reports to: Partners Andrew Holden & Eli Feldman
Key Professional Resources: Culinary Director- Trevor Kunk, Culinary Operations Manager- Chandler Femiano, General Managers- Shaun Brideau (Kendall), Seth Corliss (South Boston)
In order to thrive in this role you must:

• Seek to make Shy Bird, South Boston as busy and profitable as possible through building guest relationships, operational discipline, leadership and creativity.
• Recognize that your success directly correlates with the ability to help others succeed and grow.
• Lead and manage with empathy, humility, positivity, and tenacity.
• Cultivate meaningful, professional relationships built on these principals and the tenets of leadership included below.
• Be willing to make mistakes, learn from them and continually improve.

Daily Responsibilities:

• Review and adjust OpenTable to maximize business volume
• Make floor maps, adjust staffing thoughtfully
• Create memorable guest experiences
• Conduct/facilitate daily informational & educational huddles
• Update all print and digital platforms to reflect current menu offerings
• Program Toast, DoorDash accordingly
• Execute private events, in the restaurant space
• Order restaurant wares as needed based on breakage and business volume
• Contribute to nightly management log, used to continually refine operations and guest experience

Team Responsibilities:

• Learn and understand all elements of Shy Bird's service model and the contributions of the team
• Actively coach team members to execute to Shy Bird standards
• Commit to continued learning across food, beverage and service
• Interview, hire and onboard new Shy Bird service employees
• Develop opportunities for employees to grow in guest relations, skill set and position
• Conduct bi-weekly management team meeting anchored in the operational, financial, and cultural goals as determined in the OKRs
• Conduct regular 1-1's with management team
• Observe HR best practices in all elements of employee interaction related to hiring, training, progressive discipline and employee exits

Guest Responsibilities:

• Cultivate guest experiences, both in the restaurant and off-premise, that are reflective of Shy Bird's values, hospitality and product offerings
• Dedicate time and energy to the front door, prioritizing the guest first impression
• Contribute to digital presence by responding to guest reviews across multiple platforms
• Support marketing initiatives, both spontaneous and strategic, that enhance guest acquisition and sales growth

Business Responsibilities:

• Drive sales to achieve or exceed daily, weekly, & monthly budget goals
• Aggressively manage labor costs to sales volumes
• Disciplined management of all cost categories of the P&L to achieve or exceed profitability goals
• Lead beer, wine, cocktail and coffee programs from an operational perspective, working with management on ordering, inventory and cost of goods
• Support all Shy Bird business channels, including catering, takeout, delivery, private events & neighborhood development
• Regularly connect with management team on business performance metrics, both weekly and through a monthly P&L review
• Participate in and drive toward achieving quarterly OKRs

Keys to thriving at Shy Bird:

• Model Positivity, Sense of Urgency, and Reliability
• Seek connections and build community with colleagues and guests
• Be curious about food, beverage and hospitality
• Embrace and promote Shy Bird's 'All In, All Day' culture.