General Manager Job Description

The General Manager (GM) will work closely with leadership to coordinate and facilitate day-to-day operations; overseeing business progress. The GM will lead the success of the storefront by implementing SOPs, supervising staff, tracking and measuring KPIs, ensuring customer satisfaction, and staying informed about all Local and State regulations. The GM will be in charge of ensuring TBG Cambridge maintains compliance on all fronts and will be the face of the store when it comes to interacting with law enforcement, landlords, vendors, and employees.

Qualified applicants must have a bachelor’s degree or retail management experience. Experience in the cannabis industry, especially cannabis retail management experience, is required. An ideal candidate knows how to motivate team members, solve problems quickly and effectively, and take intentional steps towards accomplishing goals.

Duties and Responsibilities

Sales and Customer Experience

• Monitors and analyzes the customer service provided by team members. Offers feedback and coaching.
• Greets customers and helps with products and services.
• Models and shares customer service best practices with all team members to deliver a distinctive and delightful customer experience, including interpersonal habits and service traits.
• Resolves customer complaints and helps respond to customers' special needs.
• Ensure safety and satisfaction of all customers and employees.
• Maintain in-depth knowledge of all strains and products in store inventory as well as industry wide product and trend knowledge

People and Performance Management

• Manages team member performance by assigning responsibilities, setting goals and expectations, observing performance, providing feedback and giving recognition. Provides feedback to help with employee career progression.
• Create and manage staff schedule.

· Manage dispensary staff, including interviewing, hiring, onboarding, conducting performance evaluations, training, and education

• Ensures training of team members; provides coaching and mentoring.
• Issues constructive discipline and makes discipline recommendations.
• Promotes teamwork and motivates team members by establishing expectations, tracking results, showing enthusiasm and sharing the vision.
• Ensures compliance with all corporate policies, applicable employment laws, and is consistently fair in the treatment of all team members.
• Develops and delivers performance management for direct supervises.
• Participates in the company and on-the-job training to improve skills and productivity and attends training.
• Follows performance improvement plans offered by dispensary manager and director of dispensary operations.
• Ensure ongoing staff education on all recreational cannabis products, strains, and consumption methods.
• Seeks self-development by monitoring own performance, setting high personal standards, learning about the fields of retail and management, seeking best practices.

Operational Management

• Supervises operation of the store and team members, opening/closing/changing shifts, task delegation and scheduling team members
• Supervises the control of the store money including register counts, withdraws from the bank, armored car pickups, safe deposits, change orders and oversees all aspects of bookkeeping including ledger, invoices, cash reports and time records.
• Supervises the return process of merchandise.
• Ensures that store/grounds are clean and presentable; manages repair and maintenance; responds to emergencies.
• Supervises operations of assigned location including strict compliance with all applicable laws and regulations.
• Maintains knowledge of all computer and technology systems and software (e.g. registers, LeafLogix, etc.). Ensures response to all systems problems by contacting information technology support and seeking solutions.
• Complies with all company policies and procedures; maintains respectful relationships with coworkers.
• Completes special assignments and other tasks as assigned, including assisting team members as needed.
• Willing to travel to other locations for training and/or coverage.

Financial Management

• Ownership of Profit and Loss with the financial performance of store
• Assist in development of budgets and sales forecasts.
• Interpretates analytical data to better understand store performance trends and changes.
• Reviews and ensures effective asset protection to reduce loss, focusing specifically on front of house operations.
• Initiate marketing initiatives and campaigns to boost dispensary sales.

Compliance

· Ensures regulatory compliance in accordance with the Cannabis Control Commission.

· Ensures inventory remains compliant with labels, expiration dates, and storage methods.

· Works with in-house counsel to investigate and report infractions so that the general counsel can report infractions as needed.

Invetory:

Reporting:

Note: The Boston Garden Dispensary job descriptions are not all inclusive. Employees may be expected to perform other duties and tasks as assigned to meet the ongoing needs of the business, that are not specifically listed above.

Qualifications / Experience

- Bachelor’s Degree and/or 5-7 years retail management experience, preferably with at least 1-3 years in the cannabis industry

- Comprehensive knowledge of METRC
- Knowledge of or willingness to learn MA adult-use cannabis laws and regulatory compliance is required.
- Ability to motivate team members, solve problems quickly and effectively, and take intentional steps towards accomplishing goals.
- Ability to manage multiple projects, set priorities and meet deadlines, as well as strong conflict management skills.
- Good interpersonal skills and proven ability to positively influence people; must be capable of effectively interacting at all levels in the organization.
- Excellent communication skills and leadership both verbally and written
- Minimum 21 years of age
- Must possess valid driver’s license or state ID
- Must pass any and all required background checks
- Must be able to be approved for a current state cannabis worker license or permit.

Job Type: Full-time

Pay: From $65,000.00 per year

Benefits:

• Dental insurance
• Employee discount
• Health insurance
• Paid time off

Experience level:

• 3 years

Shift:

• 8 hour shift
• Day shift
• Evening shift
• Morning shift
• Night shift

Weekly day range:

• Monday to Friday
• Rotating weekends
• Weekends as needed

Experience:

• Customer service: 3 years (Required)

Ability to Commute:

• Cambridge, MA 02141 (Required)

Ability to Relocate:

• Cambridge, MA 02141: Relocate before starting work (Required)

Work Location: In person