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Regional Client Manager
Shearwater Health Nashville, TN
$83k-114k (estimate)
Full Time | Business Services 1 Month Ago
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Shearwater Health is Hiring a Regional Client Manager Near Nashville, TN

In the Regional Clinical Manager role you will:

  • Assist with the arrival and onboarding of new Shearwater Health nurses including airport pick up, bank account set up, essentials shopping, hospital tours, and any other necessary activities to ensure a successful transition and US acclimation.
  • Conduct clinical skills preparation for newly arrived Shearwater Health nurses as needed and on an ongoing basis to ensure the required skills to perform assigned client facility role is achieved and maintained.
  • Develop an individualized development plan leveraging inputs from clinical skills preparation assessment, nurse development team input, and SWH nurse.
  • Oversee the follow-through and execution of the SWH nurse’s development plan which includes participation and progression through the career ladder program (STARS)
  • Coordinate with incoming nurses to schedule client-specific facility orientation and education as directed by Shearwater Health and the client facility.
  • Support the promotion of an environment that motivates, nurtures, and empowers SWH nurses by working with assigned SWH nurses to facilitate the achievement and maintenance of nursing skills, education, and performance goals, and conducting quarterly 1:1 check-ins with assigned nurses, and additional check-ins to address improvement/development opportunities as needed.
  • Collaborate and coordinate with the clinical team, human resources, and other internal teams to schedule and implement nurse engagement activities to build a strong community such as Town Halls, intentional rounding, fun outings, holiday parties, etc. for assigned nurses.
  • Work collaboratively with the Shearwater Health clinical and nurse development team to ensure the growth and development of newly arrived nurses.
  • Coordinate with the education department at the client facility to arrange meeting space/SIM lab and equipment for clinical preparation.
  • Develop and ensure clinical competencies in internationally educated nurses ensuring nurses possess technical and professional practice skills to provide care safely and efficiently on a U.S. healthcare team.
  • Coordinate and facilitate monthly nurse manager check ins at assigned clients.
  • Analyze, track and trend client facility feedback, available patient experience and SWH engagement data to address opportunities for improvement and develop/implement action plans as needed.
  • Analyze, track and trend client facility feedback, available patient experience and SWH engagement data to address opportunities for improvement and develop/implement action plans as needed.
  • Analyze, track and trend client facility feedback, available patient experience and SWH engagement data to address opportunities for improvement and develop/implement action plans as needed.
  • Aid in remediation efforts for any nurse whose performance is noted to be below expectations.
  • Work collaboratively with client nurse managers and SWH HR team to address any clinical or behavioral issues and remediate as needed including performance improvement plans.
  • Conduct on-site meetings, cohort sessions, coaching and mentoring as needed.
  • Serve as a mentor and identify growth opportunities and educational needs.
  • Facilitate nurse candidate interviews for assigned clients.
  • Attend weekly deployment and risk review meetings.
  • Act as an ongoing clinical resource and primary relationship contact for assigned Shearwater Health nurses.
  • Stay current and facilitate compliance with applicable patient care standards, patient safety requirements, board of nursing and state/federal regulations.

Qualification requirements:

To perform this job successfully, qualified candidates will have:

  • Unencumbered, active Registered Nurse (RN) Licensure in any U.S. state, compact license preferred.
  • Bachelor of Science in Nursing (BSN)
  • 3-years of experience working as a U.S. RN preferred, experience as an international nurse preferred.
  • Previous experience managing clinicians is preferred.
  • Experience mentoring junior nurses, providing clinical education, and/or precepting.
  • Strong leadership, oral and written communication, and interpersonal skills
  • Ability to demonstrate accuracy and thoroughness, monitor his/her work to ensure quality and apply feedback to improve performance.
  • Ability to work independently and in team collaboration, including outside of traditional work hours; this often requires shifting priorities and initiatives quickly.
  • Ability to utilize multiple technology platforms for video conferencing.
  • Understanding of US nursing and the unique challenges faced by international nurses.
  • Cultural awareness and sensitivity
  • Demonstrated strong clinical, critical thinking, and problem-solving skills.
  • Passion for lifelong learning and development with the ability to effectively research, assess, and utilize information (internal and external sources) to develop a plan of action, and make recommendations and/or decisions.
  • Ability and willingness to travel up to 75% within assigned region.
  • Valid driver’s license, and current vehicle registration with insurance. Access to reliable mode of transportation for traveling within assigned regions and transporting Shearwater Nurses during arrivals.

Position Logistics

The Regional Clinical Manager is a full-time position reporting directly to a Director, Nursing Operations with dotted line reporting to the Director, Nurse Deployment supporting nurse arrivals. This position is remote and will require travel to the corporate office in Nashville and clients in the assigned region in the US as directed.

Equal Employment Opportunity

Shearwater Health is an Equal Employment Opportunity employer. Employment is decided based on qualifications, merit, and business need. We do not discriminate based upon race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or any other status protected under federal, state, or local law.

Job Summary

JOB TYPE

Full Time

INDUSTRY

Business Services

SALARY

$83k-114k (estimate)

POST DATE

03/15/2024

EXPIRATION DATE

05/14/2024

WEBSITE

swhealth.com

HEADQUARTERS

NASHVILLE, TN

SIZE

200 - 500

FOUNDED

1973

CEO

TOM KENDROT

REVENUE

$10M - $50M

INDUSTRY

Business Services

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About Shearwater Health

Shearwater Health (formerly known as HCCA Health Connections) is the expert at providing global healthcare solutions for their partners that improve their service deliveries while lowering costs of operations. The company utilizes their unique Global Healthcare Solutions Model to provide onsite clinical solutions in the U.S. while also delivering remote clinical and administrative services at scale, known as clinical process outsourcing (CPO). With a concentrated focus on the healthcare market, Shearwater combines their clinical expertise and business acumen to assist their clients in deliveri...ng better outcomes and care. For more information, please visit: www.swhealth.com. More
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