Overview

Your focus as our Operations Manager is to achieve results by working with and through others, championing company culture, and being thorough and precise. You will provide superior customer service, supporting top line sales and driving bottom line profits. With others on the store leadership team, the Operations Manager has influence on and responsibility for all aspects of the sales, customer, and employee experience. 

As a leader in the jewelry industry for four generations and as the largest family-owned jeweler in the U.S., Shane Co. serves our customers with an unparalleled standard of excellence. Our people get to share in our customers’ milestone moments such as weddings, birthdays, anniversaries, and everything in between. We are looking for passionate, fun, vibrant individuals who want to be a part of our dynamic company culture in a retail environment. 

Our goal for you is to give you an employment experience like no other so you wake up and want to come to work every day! If you love being part of a team as well as providing personal attention to every customer, this is the place for you! 

Responsibilities

As a member of the store leadership team, the Operations Manager has a shares responsibility to drive sales growth potential by ensuring all customers’ needs are met and by developing the office and shop teams. Daily responsibilities may include: 

• Administering new hire paperwork and onboarding of all new store employees, as well as overseeing the training and development of office and shop staff. 
• Coordinating and facilitating weekly office meetings and bi-weekly shop meetings, including maintaining a written record of these meetings. 
• Assisting the Assistant Operations Manager in their preparation, delivery, and communication of monthly/ periodic touch bases with their office staff. 
• Building and maintaining all store schedules with final approval from the Store Manager. 
• Initiating and ensuring all gold buy transactions and processes are followed and maintained in compliance with all local, state, and federal laws and regulations. 
• Monitoring and maintaining overall efficiency of office and shop operations. 
• Ensuring customer concerns and complaints are addressed and resolved in an efficient and timely manner with a high degree of discretion and flexibility 
• Working with the Facilities Department to address all issues of store appearance and maintenance, including interior and exterior of the store as well as the store landscaping and parking lot. 
• Mastering all functionalities and processes in the shop, customer service department, and sales operations. 

No jewelry experience? No problem! The Operations Manager career track includes an innovative training program in which you will attain a high level of proficiency in sales, coaching, training, and store operations. We will provide you with the training you need to be able to demonstrate an in-depth knowledge of our merchandise, represent our brand, and create an exceptional store experience for each and every customer. 

Qualifications

• A minimum of 2 years of experience managing, leading, developing, training, and/ or supervising others, along with a minimum of 1 year of sales or other customer service experience in a face-to-face environment is required. Prior experience with jewelry sales is neither relevant nor required… we will teach you!
• We are available to our customers when they need us so evening and weekend availability is a must. (Though unlike most retailers, we are closed on major holidays!)
• Retail sales or hospitality industry experience preferred with the ability to present features and benefits of unique products.
• Genuine enjoyment in working with people.
• Demonstrated ability to influence others in a trusting and cooperative manner.
• High performing and driven to achieve goals.
• Great listener… we need you to listen to each employee’s and each customer’s needs.
• Ability to maintain customer relationships in a changing sales environment.
• Great ability to provide and receive feedback from peers, supervisors, and customers and adapt behavior with coaching.
• Energetic team player.
• Must possess a high level of visual acuity and manual dexterity.
• Excellence in written and spoken English is required including appropriate usage of spelling and grammar; you will communicate with our customers and home office team members in writing as well as face to face. Minimum of a high school diploma or equivalent is required.

Behavioral Characteristics

Strong organizational skills and the ability to collaborate effectively in a fast-paced environment are important for a successful Operations Manager. Goal-orientation, attention to detail, and independence are important characteristics for candidates to possess, along with a drive to get things done correctly and efficiently. Being task-focused, analytical, and thoughtful will help candidates succeed in this position, as will a genuine interest in developing others. 

Work Environment

The primary environment for this role is a bright, well-lit, retail store. Standing and walking are required a significant portion of the time. This role requires bending, reaching, twisting, stooping, and occasional lifting of objects. Most business is conducted with customers in person. Considerable business is conducted using telephone and computer technology. Manual dexterity, visual acuity, and color discernment are required at a very high level and with high frequency. This role is not a remote role. Travel is required <5% of the time, though on those occasions attendance at group events is very important. 

Why Work for Shane Co.?

Shane Co. is a family owned business and everyone who works in our organization is part of the family. This family point of view is exactly why we want to take care of you AND your family.

• We want driven and competitive people who help us satisfy our customers’ needs. In our stores, we do not sell on commission, we offer a competitive base rate and we bonus based on team performance.
• We focus on providing you a time off package that is very generous for retail! It is important for us to be available when our customers need us. Our store employees do work weekends and evenings. However, you accrue 3 weeks of vacation in your first year! In addition, you also earn 6 sick days per year. We are closed on 7 holidays (unlike most retailers), AND we pay you for one volunteer day per year! The longer you work with us, the more vacation time you earn.
• Unlike other companies who just offer low paying disability insurance to cover your major illness situations, we offer the ability to earn time off at FULL pay for the care of yourself or a family member! When your family needs you, we want you to be able to be there for them.
• We offer very competitive medical, dental and vision plans, as well as a 401 (k) plan with a company match, company paid life insurance, and flexible spending accounts for medical, daycare or mass transit commuting expense. We also offer a number of discounted voluntary benefits including long-term disability, life insurance for your dependents, pet insurance and even things like discounted travel and movie tickets!
• We have benefits focused on you AND any family member (Partner, children and even your parents!) including counseling, legal advice, assistance in finding appropriate medical specialists and even help in understanding medical bills!
• And, of course, we offer a generous discount in our stores or online for you AND your family members!

Pay starting at $86,000 annually based on candidate's experience and skills, plus opportunity to bonus monthly based on team performance.

Employer will not sponsor visa or work authorization.