Customer Care Advocate

This position has fast career growth working in a company that impacts people’s lives. Serenity aims to be an industry disruptor in Healthcare; come join our team and make a difference! In this role, you will be responsible for educating patients on new-to-market healing technologies. You will primarily be helping patients understand the studies on the risks of medication versus the benefits of TMS and Ketamine.

Trigger Warning: Working with suicidal patients, listening to trauma from PTSD patients, and having responsibility to support these patients may be triggering for some people.

Responsibilities

• Be the expert on TMS and Ketamine. Training and studies will be provided.
• Ownership for all patients on your provider’s schedule
• One on one meetings with patients to connect treatment solutions to their individual needs.
• Support healing through education, connection, and focus on TMS and Ketamine

Benefits

• Career Growth Opportunity
• Paid Time Off
• 10 Paid Holidays
• 401k
• Medical, Dental, Vision insurance (Serenity covers 90% of your insurance premium)
• Closed on Sundays
• Employee Referral Program

Qualifications

• High School Diploma or GED. 
• 2-3 year of experience in a full-time customer service role.
• Drug Testing within company policy
• Previous experience working with computer-based information systems.

About Serenity:

Serenity is a leader in the field of healthcare technology. Using advanced medical devices recently released to market, we give our patients long-term success even when other treatments have failed. With evidence-based research and proven results to support us, we push ourselves daily to help patients take back their lives with a revolutionary technological approach to healthcare.

*This position is contingent on successfully completing a criminal background check upon hire.