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Customer Care Associate (Spanish Speaking)
LGCY Power Lehi, UT
$55k-73k (estimate)
Full Time | Retail 2 Weeks Ago
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LGCY Power is Hiring a Customer Care Associate (Spanish Speaking) Near Lehi, UT

LGCY Power is seeking highly motivated candidates to join our growing team. We are seeking individuals that are ready to help us deliver on our mission: to provide an extraordinary customer experience while becoming the best version of ourselves and helping others to do the same.

LGCY is one of the fastest growing residential solar providers in the nation and has been recognized as “Best Places to Work” by Glassdoor.

The Customer Care Associate position will play a crucial role in helping our customers. In this role, you will answer customer queries and resolve technical issues through the appropriate channels. A successful Customer Care Associate will have strong interpersonal skills to support our customer needs and expectations.

Responsibilities:

  • Provide technical support to customers

  • Ensure timely response and resolution to customer queries

  • Work collaboratively with the company’s internal departments to ensure customer needs are adequately addressed

  • Ensure a positive customer experience

  • Develop and maintain a knowledge of the products provided

  • Provide consistent status updates to appropriate parties

  • Complete all other duties assigned

Minimum Qualifications:

  • Bilingual in English/Spanish

  • Highschool diploma or equivalent required

  • Ability to spend considerable time at a desk using a computer in a regular office environment

  • Obtains strong interpersonal skills needed to manage customer needs and expectations

  • Detailed oriented while being able to maintain many projects

  • Ability to efficiently navigate and work with multiple CRMs

  • Proactive and self-motivated

  • Ability to work in a detailed and fast paced environment

  • Strong verbal and written communication skills

  • Proficient with Microsoft Office

  • Ability to identify problems and determine possible solutions

  • Ability to manage time effectively

Preferred Skills and Abilities:

  • Previous experience in the solar industry

  • 1 years of customer service experience is preferred

  • Experience using NetSuite as a CRM is a plus

  • Job Type: Full time (30-40 hours per week)

What We Offer:

  • Competitive compensation with bonus potential

  • Generous 401(k) option with employer match

  • 8 paid holidays

  • Attractive benefits package including medical, dental, and vision coverage

  • Opportunity for career development and advancement with a rapidly growing company

  • High-energy, fun, and friendly culture

  • Flexible PTO

LGCY Power is an Equal Opportunity Employer committed to diversity in the workplace. Consistent with that goal, all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, national origin, age, disability, protected veteran status, gender identity or any other category protected by applicable federal, state, or local laws.

LGCY Power uses the E-Verify employment verification program.

Job Summary

JOB TYPE

Full Time

INDUSTRY

Retail

SALARY

$55k-73k (estimate)

POST DATE

04/27/2024

EXPIRATION DATE

07/11/2024

WEBSITE

lgcypower.com

HEADQUARTERS

LEHI, UT

SIZE

50 - 100

FOUNDED

2014

TYPE

Private

CEO

DOUG ROBINSON

REVENUE

$10M - $50M

INDUSTRY

Retail

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The job skills required for Customer Care Associate (Spanish Speaking) include Customer Service, Customer Care, Written Communication, Microsoft Office, Technical Support, CRM, etc. Having related job skills and expertise will give you an advantage when applying to be a Customer Care Associate (Spanish Speaking). That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Customer Care Associate (Spanish Speaking). Select any job title you are interested in and start to search job requirements.

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The following is the career advancement route for Customer Care Associate (Spanish Speaking) positions, which can be used as a reference in future career path planning. As a Customer Care Associate (Spanish Speaking), it can be promoted into senior positions as a Technical Customer Support Specialist II that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Customer Care Associate (Spanish Speaking). You can explore the career advancement for a Customer Care Associate (Spanish Speaking) below and select your interested title to get hiring information.

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If you are interested in becoming a Customer Care Associate, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Customer Care Associate for your reference.

Step 1: Understand the job description and responsibilities of an Accountant.

Quotes from people on Customer Care Associate job description and responsibilities

Customer Care Associates perform a variety of support tasks to offer exceptional service to customers.

02/19/2022: Phoenix, AZ

Understand customer requirements so as to provide appropriate clarifications and solutions.

04/02/2022: Dayton, OH

Work within various teams to ensure outstanding customer service.

03/12/2022: Detroit, MI

Maintain broad knowledge of customer products and services.

03/25/2022: Burlington, VT

Provided excellent customer service customers with a friendly approach and maintaining a positive attitude.

04/17/2022: Lancaster, PA

Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.

Career tips from people on Customer Care Associate jobs

Attending training sessions to grow knowledge of products and to develop customer service skills.

02/08/2022: Reading, PA

Maintain an updated knowledge of the organization's products, services, and customer service policies.

01/29/2022: Lompoc, CA

Customer orientation and ability to adapt/respond to different types of characters.

02/04/2022: Canton, OH

Being able to adapt, pivot, and bend the general rules to please a customer enhances the service experience.

04/12/2022: Santa Maria, CA

Delivering great customer experiences (CX) needs to be everyone’s job.

02/01/2022: Nashua, NH

Step 3: View the best colleges and universities for Customer Care Associate.

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