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LGCY Power is seeking highly motivated candidates to join our growing team. We are seeking individuals that are ready to help us deliver on our mission: to provide an extraordinary customer experience while becoming the best version of ourselves and helping others to do the same.
LGCY is one of the fastest growing residential solar providers in the nation and has been recognized as Best Places to Work by Glassdoor.
The Customer Care Associate position will play a crucial role in helping our customers. In this role, you will answer customer queries and resolve technical issues through the appropriate channels. A successful Customer Care Associate will have strong interpersonal skills to support our customer needs and expectations.
Responsibilities:
Provide technical support to customers
Ensure timely response and resolution to customer queries
Work collaboratively with the companys internal departments to ensure customer needs are adequately addressed
Ensure a positive customer experience
Develop and maintain a knowledge of the products provided
Provide consistent status updates to appropriate parties
Complete all other duties assigned
Minimum Qualifications:
Bilingual in English/Spanish
Highschool diploma or equivalent required
Ability to spend considerable time at a desk using a computer in a regular office environment
Obtains strong interpersonal skills needed to manage customer needs and expectations
Detailed oriented while being able to maintain many projects
Ability to efficiently navigate and work with multiple CRMs
Proactive and self-motivated
Ability to work in a detailed and fast paced environment
Strong verbal and written communication skills
Proficient with Microsoft Office
Ability to identify problems and determine possible solutions
Ability to manage time effectively
Preferred Skills and Abilities:
Previous experience in the solar industry
1 years of customer service experience is preferred
Experience using NetSuite as a CRM is a plus
Job Type: Full time (30-40 hours per week)
What We Offer:
Competitive compensation with bonus potential
Generous 401(k) option with employer match
8 paid holidays
Attractive benefits package including medical, dental, and vision coverage
Opportunity for career development and advancement with a rapidly growing company
High-energy, fun, and friendly culture
Flexible PTO
LGCY Power is an Equal Opportunity Employer committed to diversity in the workplace. Consistent with that goal, all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, national origin, age, disability, protected veteran status, gender identity or any other category protected by applicable federal, state, or local laws.
LGCY Power uses the E-Verify employment verification program.
Full Time
Retail
$55k-73k (estimate)
04/27/2024
07/11/2024
lgcypower.com
LEHI, UT
50 - 100
2014
Private
DOUG ROBINSON
$10M - $50M
Retail
The job skills required for Customer Care Associate (Spanish Speaking) include Customer Service, Customer Care, Written Communication, Microsoft Office, Technical Support, CRM, etc. Having related job skills and expertise will give you an advantage when applying to be a Customer Care Associate (Spanish Speaking). That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Customer Care Associate (Spanish Speaking). Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Customer Care Associate (Spanish Speaking) positions, which can be used as a reference in future career path planning. As a Customer Care Associate (Spanish Speaking), it can be promoted into senior positions as a Technical Customer Support Specialist II that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Customer Care Associate (Spanish Speaking). You can explore the career advancement for a Customer Care Associate (Spanish Speaking) below and select your interested title to get hiring information.
If you are interested in becoming a Customer Care Associate, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Customer Care Associate for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Customer Care Associate job description and responsibilities
Customer Care Associates perform a variety of support tasks to offer exceptional service to customers.
02/19/2022: Phoenix, AZ
Understand customer requirements so as to provide appropriate clarifications and solutions.
04/02/2022: Dayton, OH
Work within various teams to ensure outstanding customer service.
03/12/2022: Detroit, MI
Maintain broad knowledge of customer products and services.
03/25/2022: Burlington, VT
Provided excellent customer service customers with a friendly approach and maintaining a positive attitude.
04/17/2022: Lancaster, PA
Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Customer Care Associate jobs
Attending training sessions to grow knowledge of products and to develop customer service skills.
02/08/2022: Reading, PA
Maintain an updated knowledge of the organization's products, services, and customer service policies.
01/29/2022: Lompoc, CA
Customer orientation and ability to adapt/respond to different types of characters.
02/04/2022: Canton, OH
Being able to adapt, pivot, and bend the general rules to please a customer enhances the service experience.
04/12/2022: Santa Maria, CA
Delivering great customer experiences (CX) needs to be everyone’s job.
02/01/2022: Nashua, NH
Step 3: View the best colleges and universities for Customer Care Associate.