SepticPro is hiring!

SepticPro is a full-service septic system provider that has been in business since 2004. We are a small business and that means every interaction with a customer is that much more valuable – we take the time to provide the customer with answers to a wide-range of questions relating to their system & septic in general. There is not a one-size fits all mentality that a bigger company would suffer from, so we are looking for someone adaptable & able to read a situation and respond appropriately to provide the best service possible.

Our Standards

• At SepticPro we take great pride in the quality of our work, professionalism & innovative, environmentally conscious solutions.
• We are built on reputation & we know if this is diminished it is the most difficult thing to restore.
• We have an uncompromising determination to achieve excellence in every project we undertake.
• Our mindset is that we would always rather be the best, than the biggest.

The Office Assistant role will be a first point of contact for customers on the phone & via email, including answers questions regarding our range of services as well as billing needs, some A/R & A/P required, so QuickBooks experience a plus. Candidate must be reliable with a good sense of people. This position is a part time position. We will work with your schedule and we would be flexible, but chosen hours would need to be between 8am-5pm, Monday-Friday.

Duties & Responsibilities Include:

• Answering a multiple line phone for the office, offering first point of contact service for customers; answering any questions regarding services we offer, pricing, and following up for further appointments that may be needed.
• Respond to email inquiries as well as digitally send out customer results from scheduled service appointments.
• Checking voicemails multiple times a day to be sure all customers are responded to in a timely fashion if any calls are ever missed.
• Provide administrative support to include entering confidential information into our database, hard copy filing, scanning, copying or faxing.
• Processing A/R & A/P as applicable; about 10 hours per week total would be taken up by these duties.
• Aid office manager as needed including assisting with scheduling, sometimes taking accurate messages as needed, processing customer payments & printing out the next days schedule for the office manager and technicians.

Qualifications:

• Customer service experience of 1 year in an office environment required.
• A/R & A/P experience of 1 year required.
• Ability to multi-task and help in other areas as needed.
• Team-oriented attitude but still able to function independently when needed.
• High School Diploma or equivalent required.
• QuickBooks experience preferred.

Benefits:

• Health Insurance after 60 days employment.
• 7 Paid Holidays with 2 Floating Holidays.
• PTO to be accrued. PTO increases in total allotment after 1 year.
• Pay rate is hourly, to be determined based on experience.

Work Remotely

• No

Job Type: Part-time

Pay: $17.00 - $19.00 per hour

Expected hours: 16 – 24 per week

Experience:

• QuickBooks: 1 year (Preferred)
• Relevant Customer Service: 1 year (Required)

Education:

• High school or equivalent (Required)

Work authorization:

• United States (Required)

Work Location: In person