Description

Summary/Objective: 

The Property Manager II will oversee a LIHTC/Section 8 Housing facility with layered programs greater than 60 units. The primary purpose of this position is to direct the day-to-day functions of the facility in accordance with current federal, state, city and LIHTC/HUD regulations and to assure the highest degree of quality of life will be received by all residents. The Property Manager II will manage a team of part-time and full-time employees, who will collectively encourage and support a safe, stable, and comfortable living environment without compromising resident rights and confidentiality. 

Essential Functions: 

• Comply with HOME/HDG/LIHTC/HUD/Section 8 housing requirements and promote Fair Housing standards to all tenants 
• Ensure the safety and security of the residents by establishing processes and training that allow staff to quickly respond to all building-related concerns 
• Manage team of employees to carry out the operations of the facility, including housekeeping and janitorial functions, to ensure the facility maintains a clean appearance and safe living conditions at all times 
• Ensure proper scheduling, including on-call shifts, so that facility and resident emergencies are quickly supported; may rotate “On Call” duty with other staff members 
• Monitor the maintenance and operation of electrical, plumbing, heating, cooling, and mechanical systems including the development and monitoring of a preventative maintenance program 
• Regularly inspect the grounds, building, and common areas for proper maintenance and cleanliness 
• Coordinate timely unit turnovers with other staff members, ensure units are refurbished and cleaned within a target 3-day window 
• Maintain proper resident files in compliance with the respective program 
• Obtain support service referrals for tenants and ensure residents are well educated on the services and support available to them; coordinate with service providers as needed 
• Ensure facility is at 100% capacity at all times; quickly and effectively manage a resident waitlist 
• Actively engage in community outreach to obtain donations and services for the building 
• Manage property budget and ensure all expenses are accounted for and within budget 
• Submit required documents, invoices, inspections and all other property reports to the SHO Office weekly 
• Utilize the Yardi system to collect, post, deposit, and report resident rents according to SHO’s Procedures 
• Manage rental collection system and send delinquent notices as needed 
• Prepare and execute all lease documents and orientation of new tenants
• Prepare notices of lease violations as needed 
• Manage annual re-certifications for each tenant in accordance with programs 
• Adhere to all resident rights, including privacy, confidentiality, and treating residents with dignity and respect 
• Will manage a team of employees including hiring, terminating, interviewing, training, and performance evaluations. 
• Complete other duties as assigned by the SHO management team 

Work Environment: 

• Must be able to lift 30 lbs. comfortably 
• Comfortable using and climbing on ladders and step stools 
• Certain activities may require repetitive movements including climbing, crawling, crouching, pulling, pushing 
• May be subject to exposure to infectious waste, diseases, and conditions including blood-borne pathogens such as HIV and Hepatitis viruses 
• Works beyond normal working hours, on weekends and holidays. May be called during off hours to respond to emergency or unusual situations. 

Requirements

Competencies: 

• Exercises leadership capabilities and is skilled at getting work done through others 
• Ability to communicate clearly both verbally and in writing, including the ability to provide non- technical assistance in a simple, straightforward manner 
• Demonstrate sensitivity to the concerns of residents and a commitment to dealing fairly with all 
• Friendly demeanor, positive disposition, tactful, patience and high ethical character even while dealing with difficult or upset residents 
• Maintains a professional demeanor and responds with urgency 
• Strong organizational and interpersonal skills; attention to detail 
• Intermediate computer knowledge and typing skills; working knowledge of Microsoft Office Suite 
• Demonstrated ability to work effectively with a wide range of diverse constituents 
• Self-directed and proactive; independent problem solver 
• Ability to motivate staff through creating a positive working environment 
• Enjoys community involvement, resident interaction, and public representation of the organization. 
• Bilingual a plus 

Education and Experience: 

• Minimum three (3) years prior relevant work experience 
• Prior working experience with elderly and/or disabled population a plus 
• Demonstrated working knowledge of Microsoft Office Suite including Word, Excel, Outlook 
• Experience with HUD software (Yardi) preferred 
• Prior supervisory experience necessary 

Expected Hours of Work: 

This role is considered full-time and works 40 hours per week. Schedule flexibility may be permitted, but must be available during the "core" work hours. 

Availability on evenings, weekends, and holidays to support emergencies may be required.