2 IT Helpdesk Technician Jobs in Burbank, CA
Senior Aerospace SSP is Hiring an IT Helpdesk Technician Near Burbank, CA
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Safety – Integrity – Customer Focus – Respect & Trust – Accountability – ExcellenceWho is SSP?Senior Aerospace SSP, specializes in designing, manufacturing, and qualifying complex ducting systems for aerospace applications. Since its humble roots in 1945, the campus has now expanded to include a 59,000 sq. ft high-volume production facility, in addition to its legacy 131,000 ft2 main buildings which combined, accommodate over 500 employees. Vertically integrated with its own foundry, fabrication shop, and ISO certified engineering lab, Senior Aerospace SSP acquired by Senior PLC in 1995 and has continued its expansion into new programs and technologies.
What does the job involve?Summary: Provides a full range of information technology support services, maintains the computer networks, providing technical support. Monitors and maintains the company computer systems, installs and configures hardware and software, and solves technical problems.
Essential Duties and Responsibilities:Under general supervision, must be able to perform a variety of job duties including, but not limited to:
- Manage Tier 1 help desk escalations through internal ticketing system providing technical support
- Troubleshoot, diagnose, and resolve technical hardware and/or software issues using diagnostic techniques
- Follow up on outstanding requests and ensure timely resolution
- Redirect unresolved issues to the next tier
- Ability to properly document issues and their resolution
- Participate in departmental process improvement initiatives and implementations
- Maintain technical documentation and service catalog on installation of software and configuration
- Follow all Senior policies and procedures.
- Other duties as assigned.
Education and/or Experience:
- BA/BS in Information Technology, Computer Science or similar relevant field; or 2- 3 years of related experience and/ or training; or equivalent combination of education and experience.
- Language: Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations. Ability to write reports, business correspondence, and procedure manuals. Ability to effectively present information and respond to questions from groups of managers, clients and customers.
- Reasoning Ability: Ability to apply a general understanding to carry out detailed, written and oral instructions. Ability to deal with problems involving a few concrete variables in standardized situations.
- Mathematical Ability: Ability to add, subtract, multiply and divide in all units of measure, using whole numbers, common fractions, and decimals.
- Other Abilities: Ability to troubleshoot computer hardware/software issues with minimal to no assistance. Ability to install computer equipment. Ability to install and run programs such as office 365, various engineering applications and software that are supported within the scope of the organization.
- Computer, printer, wires, phones
- Computer equipment, printer equipment, TV equipment, wires, phones
- Access to our facility (and, therefore, employment) is restricted under the International Traffic in Arms Regulations (ITAR) and/ or Export Administration Regulations (EAR) to U.S. Citizens, lawful permanent residents, U.S. refugees, asylees or temporary residents under amnesty provisions [as defined in 8 USC 1324b(a)(3)] and properly licensed foreign persons. Applicants receiving a conditional offer of employment will be required to provide information to determine whether they are subject to these regulations and, if so, to assess their country of chargeability for export control purposes. Additionally, potential employee’s names will be screened against the Consolidated Screening List (maintained by the United States government) to determine eligibility to receive technical data.
Job Summary
Full Time
Consumer Goods
$56k-69k (estimate)
05/23/2024
07/17/2024
doverfoodretail.com
Palm Coast, FL
<25
Consumer Goods
Related Companies
The job skills required for IT Helpdesk Technician include Help Desk, Technical Support, Installation, Computer Science, Computer Systems, Computer Hardware, etc. Having related job skills and expertise will give you an advantage when applying to be an IT Helpdesk Technician. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by IT Helpdesk Technician. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for IT Helpdesk Technician positions, which can be used as a reference in future career path planning. As an IT Helpdesk Technician, it can be promoted into senior positions as a Help Desk Support Specialist III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary IT Helpdesk Technician. You can explore the career advancement for an IT Helpdesk Technician below and select your interested title to get hiring information.
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