Title:Program Assistant

Department: Social Services/Nutrition & Senior Centers

FLSA Status: Non-Exempt

Reports To: Program Coordinator

Summary: Provides information, assistance and follow-up to older and/or disabled adults, their family members or friends, or service providers seeking information and/or assistance to help the target population; provides technical supports to clients; and provides escort services to seniors and adults with disabilities as assigned.

Essential Functions:

• Conducts basic needs assessments of older adults and disabled adults in order to provide clients with information and/or referrals to agencies which offer services that match their needs.
• Assists in planning, hosting and monitoring virtual programs and onsite activities, and provide technical assistance.
• Assists clients in accessing needed services and advocates on their behalf (e.g. by contacting agencies on behalf of clients, filling out forms, writing letters, or making phone calls to set up or confirm appointments).
• Documents services according to program protocol and follows-up with clients and/or agencies to ensure that needed services were received by clients; submits monthly service logs and reports as needed.
• Promotes program services by social media platforms, and conducting outreach to community-based organizations, groups and individuals; schedules and makes presentations to various target groups and outstations at other service locations as needed.
• Establishes contacts and maintains good working relationships with key personnel in other agencies, including community-based service providers in the service district and county-wide providers.
• Provides escort services to seniors and adults with disabilities to perform activities such as going to the bank, grocery shopping, medical or dental appointments, senior centers, etc. Meets seniors and travels with them to activities. .
• Performs clerical duties such as performing data entry, keeping records, and answering the phone as assigned.
• Participates in professional development training sessions as assigned.
• Performs other duties as assigned.

Qualifications:

• Bachelor’s degree related to human services, or high school graduate with three years related work experience.
• Experience in providing health, social, and/or aging services in the community, especially with diverse communities and knowledge of community resources.
• Sensitivity to older persons, adults with disabilities and ethnic minority, and the ability to assess their needs.
• Good problem-solving skills and ability to follow through.
• Excellent verbal and written communication and interpersonal skills; strong telephone skills.
• Bilingual and bi-literate in English and Chinese (Cantonese & Mandarin).
• Proficient in Office 365, Google Docs, web based and mobile Apps, smart devices, social media platforms, and internet.
• Must pass a strength test for physical fitness for the job: to be able to lift up to 30 lbs.
• Must have and maintain a valid CA driver license, satisfactory driving record, and auto insurance coverage as specified in Self-Help's policy.

Self-Help for the Elderly is an Equal Employment Opportunity/Affirmation Action Employer and we welcome diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, age, national origin, sexual orientation, disability, protected veteran status or any other characteristics protected by law. We participate in E-Verify.

Qualified applicants with criminal history will be considered for employment in accordance with the San Francisco Fair Chance Ordinance.

We may provide reasonable accommodations to applicants with disabilities. If you need a reasonable accommodation for any part of the application or hiring process, please call (415) 677-7600 for special assistance.