Abode Services values safety, wellness, and respect for each other and for those who we serve. Because of this commitment Abode Services is mandating that all employees be vaccinated effective September 30, 2021.Everyone deserves a home.
Abode Services’ mission is to end homelessness – doing whatever it takes to help those who need it most.

Abode Services, one of the largest and effective nonprofits working to end homelessness in the Bay Area, has an opening for a Program Coordinator II at our San Mateo Office site.

POSITION SUMMARY:

The Program Coordinator will supervise the provision of services to program participants in the County, through direct staff supervision of staff.

Benefits & Perks:

• $75- $80k
• 100% paid health, vision, and dental options
• 19 PTO days & 12 Holidays per year
• Voluntary benefits: FSA, EAP, Commuter Checks, Life Insurance, Legal, and more
• 3% retirement match/contribution
• Professional Development Trainings and Opportunities, Leadership Academy Programs, and All Staff Events
• Dynamic, mission-driven culture and supportive leadership. We support you in supporting others

The Diverse Culture: We believe that we make better decisions and provide quality services when our workforce reflects the diversity of the communities in which we operate. People of color make up nearly 70% of our workforce and we strive to recruit and retain employees from all backgrounds.

RESPONSIBILITIES / DUTIES:

• Provide supervision and leadership and supervision to the assigned team.
• Participate in county wide meetings, provide feedback on successes and necessary system re-designs.
• Engage in on-going tracking and evaluation of program goals and effectiveness.
• Provide support to staff when dealing with client crises and problem solving with managers on challenging participant situations.
• Provide feedback, coaching training, and disciplinary action as needed.
• Work with staff to ensure in real time and accurate data entry is occurring.
• Work with Data Specialists on reporting to funders and stakeholders on program activities.
• Monitor assigned employee’s contacts with participants to ensure maximization of funding and program deliverables are met.
• Facilitate case conferencing and administrative meetings.
• Develop materials, assessment tools, job descriptions, and other program processes/documents/tools.
• Develop program policy and procedures, services delivery, and other aspects of the program.
• Other duties as assigned.

MINIMUM QUALIFICATIONS:

• Bachelor's degree in psychology, Human Services, Social Work, Sociology, or related field, or equivalent experience.
• 3 years of professional experience in the human services, social work, or related field and demonstrated experience working collaboratively with low-income families.
• 1 year of direct experience in the provision and supervision of services to individuals who are homeless and/or have extremely low incomes.
• Flexible schedule to work evening and weekend hours as needed.
• Use of personal vehicle and proof of a valid and current California Driver’s License and current insurance along with a clean DMV record required.

COMPETENCIES:

• Excellent verbal & written communication, organizational, and time management skills.
• Strong analytical and problem-solving skills with meticulous attention to detail.
• Ability to work well independently and collaboratively with teams.
• Strong ability to represent the interests of the agency, interact effectively with a diverse population with multiple special needs, and be comfortable building successful collaborative relationships with tenants, staff, and with community networking and resource building.
• Must have a working knowledge of Psychiatric Disorders.
• Knowledge and ability to implement the following evidence-based models, Psychosocial Rehabilitation, Harm Reduction, and Motivational Interviewing.
• Experience in building supportive and respectful working relationships with participants and staff.
• Practice and knowledge of culturally sensitive components of direct service delivery through open dialogs and self-exploration with diverse groups.
• Experienced in effectively intervening in crisis situations using de-escalation techniques.
• Proficiency in Microsoft Office programs, systems, and platforms.
• Ability to learn and use required mobile devices and business-related applications.
• Outstanding communication skills and high degree of emotional intelligence, cultural humility, with a proven track record to build and maintain effective relationships with a wide variety of internal and external contacts.

PHYSICAL REQUIREMENTS:

• Communicating with others to exchange information; seeing to read a variety of materials.
• Manual dexterity for use of keyboard, tools, controls; repetitive motion that may include the wrists, hands, and/or fingers.
• Remaining in a stationary position, often standing, or sitting for prolonged periods, while at a desk or working on a computer.
• Ability to drive and sit in a car for prolonged periods of time.
• Ability to move between floors, ascending and descending stairs.
• Light work that may include moving or lifting objects up to 25 pounds.
• Ability to squat, bend at the waist, crouch, reach overhead and horizontally, and kneel.

WORK CONDITIONS / ENVIRONMENT:

• Must be able to work in a shared office environment with moderate to high noise level with frequent contact and interruption.
• Multi-level buildings with stairs and/or ramps.
• Some travel by car throughout the county region and surrounding areas.

Notice: This description is to be used as a guide only. It does not constitute a contract, commitment or promise of any kind. Abode Services reserves the right to change, add, delete, upgrade, or downgrade the position as dictated by business necessity at any time with or without notice.

Abode Services is an Equal Opportunity Employer/Drug Free Workplace

Education

• Bachelors or better in Psychology
• Bachelors or better in Human Services
• Bachelors or better in Social Work

• Bachelors or better in Sociology

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)