301 Program Manager Jobs in Pittsburgh, PA
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Securitas Electronic Security is Hiring a Program Manager Near Pittsburgh, PA
- Provide support to National/Key account (as assigned) managing overall service/implementation account performance, technical problem identification and resolution, and general customer service and satisfaction.
- Provide support for Contract renewals and negotiations
- Provide support in achieving account profitability goals
- Provide support of Installation Managers and Directors efforts in customer service relationship management involving National Account customer base with prompt, efficient, effective and quality customer service and installation support through multiple service branches and/or multiple service areas
- Provide and assist Installation Managers and Directors in providing necessary reporting, problem resolution, action plans and resource attainment to resolve performance issues. Be available and insure that Installation Managers assigned to accounts are available to customer and prepared to address customer needs in a timely and acceptable manner.
- Organize and lead regular face to face visits with assigned Program teams to discuss performance, projects, issues, and plans.
- Review IMap and Solomon daily and assign resources as necessary.
- Interfaces daily with Management in Sales, Service, and Headquarter Field Support.
- Interface regularly with field Account Teams that are currently supported by the Electronic Security Group to review performance, account plans, etc.
- Interfaces regularly with Account Teams that are not currently supported by the Electronic Security Group to discuss future ESP growth and how we can assist and plan for future support
- Assign workload regularly to ensure team is right sized … plan resource requirements for future opportunities identified by the Account teams.
- Directly contact / interface with customers when required.
- Influence process excellence team to assist in delivery process development and revisions to meet current business environment.
- Provide strategy and update project best practices/ processes and support procedures/requirements.
- Direct, plan, develop and integrate various project management functions and delivery process within the Electronic Security delivery group to achieve specific goals and objectives.
- Influence and work with Project Managers to ensure Project Plans are prepared and meet standard formats, Electronic Strategy and customer expectations and direction.
- Monitor Performance and provide direction to ensure projects are on time, on budget and within scope unless out of scope issues identified.
- Interface and coordinate with Logistics as it relates to staging and / or kitting ESP orders for quality installation readiness regarding spoke orders.
- Meet on a regular basis to develop project plan with customer, including schedule, specific responsibilities of each party, deliverables, terms of acceptance, etc.
- Ensures that the project team is trained in policies, standards, and procedures and those they are practiced in everyday project activities.
- Provides management and leadership for all service delivery personnel during the project. Usually acts as a decision maker in matters of conflict or ambiguity.
- Provides focal point for project problem resolution and escalation to resolve customers concerns quickly and efficiently.
- Solicits formal customer feedback on satisfaction with the quality of the services delivered.
- BS or Master’s Degree in Business, Engineering or Project Management or a Technical Discipline or equivalent work experience.
- Minimum 10 years progressively responsible experience in project management and/or project coordination for complex system integration or professional services programs.
- Past experience in delivering professional services such as consulting, system implementation, software support, network design or installation, etc.
- Demonstrated record of team management skills
- Successful managed National Accounts
- Excellent verbal and written customer communication skills.
- Strong technical skills and understanding of technology such as software, networking, and systems development.
- Very detailed and organized
- Successfully managed National / Global / Strategic Account relationships.
- Ability to develop relationships and provide highest levels of service
- Excellent skills in interacting with people. Ability to lead and influence rather than just manage. Sensitive to the needs of service delivery personnel.
- Multi-tasking capability. Must be able to handle more than one project and task in unison
- Ability to act in an autonomous role with little, if any, management direction
Job Summary
Full Time
$132k-176k (estimate)
01/19/2024
04/04/2024
securitases.com
PLEASANTON, CA
1,000 - 3,000
1934
Private
BRETT CURTIS
$50M - $200M
Related Companies
About Securitas Electronic Security
Securitas Electronic Security provides access control, video monitoring and fire detection solutions.
The job skills required for Program Manager include Leadership, Project Management, Coordination, Futures, Customer Service, Consulting, etc. Having related job skills and expertise will give you an advantage when applying to be a Program Manager. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Program Manager. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Program Manager positions, which can be used as a reference in future career path planning. As a Program Manager, it can be promoted into senior positions as a Project Manager Sr. - Construction that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Program Manager. You can explore the career advancement for a Program Manager below and select your interested title to get hiring information.
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