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JOB DESCRIPTION
Guest Services Representative
Reports to : Guest Services Supervisor
Status : Part-time, seasonal position from June - September
Hours of work : Shifts are generally between 6 and 9 hours in length within the hours of 9am and 6 : 30pm. Regular weekend and holiday availability is required.
Occasional need for after-hours work as related to events and other projects.
Position description :
Water is life. Water connects us all. Join Seattle Aquarium in leading marine conservation and environmental stewardship.
We are seeking Guest Services Representatives to join our Guest Experience Team. This position requires a passion for fast-paced connections with diverse people, as we see guests from across the community and around the world.
GSRs are responsible for selling admission, providing information, assisting with wayfinding, and serving as a first point of contact for the aquarium in person, online, and via telephone.
Your role also educates about admission prices, memberships, education programs, exhibits, and events. As we work with people of all ages and backgrounds, the ideal candidate will exhibit experience handling difficult situations with grace, empathy, and a sense of humor.
Strong preference will be given for proficiency in a second language : Spanish, Chinese, Korean, Tagalog, Lushootseed, or Japanese preferred.
What we're looking for :
Candidates will be evaluated on the full range of their lived and learned experience and core competencies. The successful candidate will demonstrate the following :
Required Knowledge, Skills, and Abilities :
Desired Additional Knowledge, Skills, and Abilities
This Positions' Essential functions :
Educate guests on donation opportunities and encourage individual contributions to support the aquarium's conservation work.
Additional responsibilities :
Working conditions :
Salary and benefits : $20.14 an hour. Temporary staff are not eligible for benefits but accrue paid sick time and are paid an additional $0.
75 / hour to assist with transportation costs.
How to apply : The Seattle Aquarium is committed to expanding a diverse, equitable, and inclusive conservation movement.
We are invested in building an Aquarium with a wide variety of backgrounds, identities, languages, cultural ways of knowing, and life experiences.
We know research shows that society has conditioned communities of color, trans and gender non-conforming people, immigrants, people with disabilities, and other marginalized candidates to more frequently not apply to a job because they don't feel that they meet all of the qualifications listed even if they are qualified.
If you meet some of the requirements and you are passionate about our mission and our ocean, we encourage you to apply and look forward to learning more about you.
Interested candidates should upload a resume to our online application to be considered. Application review will begin immediately.
SeattleAquarium.org / careers
Please let us know if you require a reasonable accommodation to apply for this job by emailing us at jobs@seattleaquarium.org .
Note : If offered the position, candidates must pass a background check. Conviction record is not an automatic disqualifier;
we are a second chance employer.
About the Seattle Aquarium :
The Seattle Aquarium is a respected authority on Puget Sound, the Salish Sea and the world's one ocean. Our passionate staff increases awareness and drives the change needed to preserve and protect our marine environment by providing an inspiring visitor experience, engaging daytime and evening events, conservation education programs for people of all ages and backgrounds, community outreach to marginalized populations, research that advances understanding of animals in our care and their counterparts in the wild, advocacy and policy work, an award-winning volunteer program, high-impact marketing and communications, and more.
Our values, developed in conjunction with our staff, include commitments to adopting and promoting sustainable practices, creating awe-inspiring experiences, constantly learning and improving, fostering an inclusive community, maintaining scientific credibility through evidence-based practices and honoring our unique place by using our location and history as a lens for larger understanding.
Proudly accredited by the Association of Zoos & Aquariums, we're among the top 10 aquariums in the U.S. by attendance, and we welcome over 850,000 people each year.
Guided by our mission of Inspiring Conservation of Our Marine Environment , we're working to substantially increase our conservation impact by expanding our campus with a new building, the Ocean Pavilion.
Learn more at SeattleAquarium.org .
Timeline :
We anticipate the following recruiting schedulefor those candidates who are selected for consideration.The following dates are preliminary and subject to change.
We will work with candidates to set interview dates.If hired, relocation assistance is not available.
Last updated : 2024-04-27
Full Time
Arts & Culture
$33k-43k (estimate)
04/29/2024
05/11/2024
seattleaquarium.org
SEATTLE, WA
100 - 200
1977
ROBERT DAVIDSON
$10M - $50M
Arts & Culture
The job skills required for Guest service representative include Customer Service, Guest Service, Transportation, Promotion, etc. Having related job skills and expertise will give you an advantage when applying to be a Guest service representative. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Guest service representative. Select any job title you are interested in and start to search job requirements.
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If you are interested in becoming a Guest Service Representative, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Guest Service Representative for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Guest Service Representative job description and responsibilities
They organize and maintain the cleanliness of the front desk area at all times and lead guests to the appropriate department.
01/14/2022: Daytona Beach, FL
A guest service representative generally needs to have excellent communication skills.
01/24/2022: Newark, NJ
They work towards guests’ satisfaction by fulfilling their needs during their trip.
02/19/2022: Springfield, OH
Operates telephone switchboard professionally and efficiently, receives and transfers calls, takes guest messages thoroughly and accurately, and notifies guests of messages.
12/09/2021: Long Beach, CA
Guest Service Representatives are required to perform all the hospitality services to ensure good customer satisfaction.
02/22/2022: Lawrence, MA
Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Guest Service Representative jobs
Celebrate Success and Learn to Deal With Failures.
02/09/2022: Orlando, FL
Learn the basics, then move on to bigger things.
12/21/2021: Sioux City, IA
Developed excellent customer service and sales experience; developed extensive knowledge of database entry; developed professional communication skills.
03/03/2022: New Suffolk, NY
For the job role of a Guest Service Representative, have to be good at organizational skills to provide good customer service to the guests.
02/22/2022: Florence, AL
Guest Service Representatives have to be good at organizing things and maintaining other duties around the premises.
02/09/2022: Manchester, NH
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