Job Title: Assistant General Manager (Full-Time, Salaried)

Reports To: Owner

School of Rock Philadelphia is seeking a dynamic, creative, and organized individual to join their growing team. The Assistant General Manager (AGM) runs the show, creating a safe and fun environment for students to achieve their musical and creative potential. We want as many kids and adults as possible to have the opportunity to experience the magic that is School of Rock. Our AGM brings commitment to working with every part of the school’s community and operations to cultivate our unique culture and environment, where our students learn music and life skills.

The Assistant General Manager is the administrative focal point for the School of Rock, with outstanding customer service skills and the ability to juggle many tasks. Reporting to the Owner, they assist with running the School and creating an amazing experience for all students, parents, and prospective customers.

Responsibilities:

The AGM’s responsibilities are focused on relationship management, school operations management, and sales and promotions.

Relationship Management

• Ensure maximum student retention by creating and maintaining a warm and positive culture in the school
• Communicate regularly with parents on progress reports and updates on school events and activities
• Interact with students to make certain their needs are being met
• Oversee student attendance at lessons, rehearsals, and concerts. Communicate absences to parents
• Handle and resolve customer relations issues

School Operations Management

• Manage daily teaching schedule for peak efficiency
• Assist in managing teaching staff and front desk staff
• Assume responsibility for school operations in conjunction with Music Director
• Create and maintain the unique "vibe" of SOR Philadelphia through care and maintenance of the physical environment
• Assist Owner with customer billing and collections
• Support achieving all enrollment goals

Sales and Promotions

• Handle inbound leads and maximize conversion of leads to new students
• Facilitate tours to prospective students and parents to promote enrollment
• Manage ongoing marketing to prospect lists

Requirements:

• 2 years experience in marketing, sales, and/or customer service environment or related field
• Excellent customer service and relationship skills
• Strong organizational skills with attention to detail
• Experience and/or interest in working with children
• Strong business acumen, with experience assisting small business preferred
• Excellent oral and written communication skills
• Ability to collaborate well across diverse populations
• Strong work ethic, integrity, and leadership skills
• Resourceful, proactive, and innovative
• Passion and/or interest in music and the arts highly desirable

Hours:

The AGM’s schedule at the School is:

Monday - Thursday: 2:00 p.m. - 9:00 p.m., and Saturday: 10:00 a.m. - 5:00 p.m.

Location:

The AGM position is full-time, on-site at School of Rock Philadelphia’s location in the Callowhill neighborhood, near public transportation and many other amenities.

Compensation:

The position offers a salary of $40,000 - $42,400 commensurate with experience, with 10 paid time-off days per year in addition to holidays.