At Sashco, our Customer Service Team provides the personal touch by answering all calls that come in, entering orders, and generally ensuring customers are successful both receiving and using our high-performance caulking and stain products. General job duties include:

• Answering customer technical questions in a professional, accurate, and timely manner. (Product training provided.)
• Taking orders primarily by phone or online
• Processing requests for literature and samples
• Maintaining and communicating all relevant customer information via various software systems, including Salesforce, Dynamics GP, and other systems as needed
• Actively listening and responding appropriately to customer complaints and claims, including maintaining current and accurate information in Salesforce
• Providing accurate, timely, friendly information via live chat
• Processing and follow up on customer chargebacks and deductions
• Requesting credit and/or debit memos from Accounts Receivables to reconcile pricing or billing problems
• Processing EDI orders and maintaining basic information in EDI platform
• Must have the ability to work in and around chemicals, including but not limited to latex, biocides like Prevental D and Tinuvin 292, Lipase, and Fungicides. Some chemical reactions may happen.

Sashco is family owned and operated. We have been in business since 1936 and look forward to learning more about you!

Job Type: Full-time

Pay: $16.41 - $26.00 per hour

Expected hours: 40 per week

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Flexible schedule
• Health insurance
• On-the-job training
• Paid time off
• Professional development assistance
• Referral program
• Vision insurance

Shift:

• Day shift

Weekly day range:

• Monday to Friday

Work setting:

• In-person
• Office

Ability to Relocate:

• Thornton, CO 80023: Relocate before starting work (Required)

Work Location: In person