This team is responsible for supporting workstations, laptops, Macs and all device peripherals (print issues, docking issues, scanning, etc.). The candidate will be responsible for maintaining device compliance and health; this includes tracking down PC’s that have broken SCCM clients, are out of compliance with updates, or are reported to have application or operating system issues.

Essential Responsibilities

• Monitor incident queues for issues and take ownership and assist customers as required

• Keep all support tickets up to date and well documented

• As required, provided documentation on issue resolution for other teams

• Monitor and report on PC issues, escalate issues; work with other teams including SCCM, Active Directory, Security, and the IT Service Desk.

Skill

Required / Desired

Amount

of Experience

Deploying PC’s and providing support to end users in a large enterprise environment (1,000 PC’s ).Required3Years

Develop, test, maintain PC images.Required3Years

Experience supporting PC’s in a large domain environment.Required3Years

Install and configure PC hardware and peripherals.Required3Years

Repair PC’s by replacing hard drives, motherboards, memory, etc.Required3Years

Experience with security, disk encryption, and anti-virus products on Microsoft Windows PC’s, laptops, and Apple OSx MAC’s.Required3Years

Knowledge of Active Directory and experience troubleshooting GPO’s and name resolution.Required3Years

Experience with managing profiles and certificates on Microsoft Windows PC’s, laptops, and Apple OSx MAC’s.Required3Years

Experience supporting Microsoft Windows PC’s, laptops, and Apple OSx MAC’s using remote tools (SCCM remote, RDP, ARD)Required2Years

Application Support for MS Office 365 on Microsoft Windows PC’s, laptops, and Apple OSx MAC’s.Required2Years

Experience integrating Macintosh systems into an Active Directory Domain environment.Required1Years

Scripting with VBS and PowerShellHighly desired2Years

Configuration Management Console queries and reporting.Highly desired2Years

SCCM OSD Task Sequences, thorough understanding of their implementation and how to create and optimize.Highly desired2Years

Experience using the Microsoft Desktop Optimization Pack (MDOP) technologies and Microsoft Deployment Tool Kit (MDT).Highly desired2Years

Microsoft Certification.Highly desired2Years

Able to communicate in a clear manner.Desired

Change oriented – improve processes and confront difficult circumstances in creative ways.Desired

Demonstrated customer focus; building strong customer relationships.Desired

Effectively evaluate information to make correct decisions.Desired

Strong problem solving skills, able to narrow scope of problems, eliminate irrelevant information.Desired

Strong team player – collaborate with others, be open to other ways of doing things.Desired

Interested in emerging technologies demonstrated through training and attending technical events.Desired

Job Types: Full-time, Contract

Salary: $20.00 - $24.00 per hour

Benefits:

• Paid time off

Experience level:

• 3 years

Schedule:

• Monday to Friday

Application Question(s):

• Email address -
• Are you fine with the rate $22/hr with NO Benefits -

Experience:

• Deploying PC’s and providing support to end users in a large: 3 years (Preferred)
• Develop, test, maintain PC images.: 3 years (Preferred)
• supporting PC’s in a large domain environment.: 3 years (Preferred)
• Install and configure PC hardware and peripherals.: 3 years (Preferred)
• Repair PC’s by replacing hard drives, motherboards, memory: 3 years (Preferred)
• security, disk encryption, and anti-virus products: 3 years (Preferred)
• Active Directory and experience troubleshooting GPO: 3 years (Preferred)
• Microsoft Windows PC’s, laptops, and Apple OSx MAC’s.: 3 years (Preferred)
• Windows PC’s, laptops, and Apple OSx MAC’s - remote tools: 3 years (Preferred)
• MS Windows PC’s, laptops, and Apple OSx MAC’s.: 2 years (Preferred)

Work Location: In person