3374 - Workstation SpecialistPosition Title:

Workstation Specialist

Location:

Harrisburg, PA, Onsite

Position Type:

Contract

Interview Process:

Only Video

Req Id:

3374

Salary/Rate:

Market Rate

Position Duration:

6 Months

Job Description:

• Candidate will be a member of the Workstation Support Team located in Central Office/Harrisburg. This team is responsible for supporting workstations, laptops, Macs, and all device peripherals (print issues, docking issues, scanning, etc.) The candidate will be responsible for maintaining device compliance and health; this includes tracking down PC’s that have broken SCCM clients, are out of compliance with updates, or are reported to have application or operating system issues.

Essential Responsibilities

• Monitor incident queues for issues and take ownership and assist customers as required
• Keep all support tickets up to date and well documented
• As required, provided documentation on issue resolution for other teams
• Monitor and report on PC issues, escalate issues; work with other teams including SCCM, Active Directory, Security, and the IT Service Desk.

Skills Required:

• Deploying PC’s and providing support to end users in a large enterprise environment (1,000 PC’s ). Required 3 Years
• Develop, test, maintain PC images. Required 3 Years
• Experience supporting PC’s in a large domain environment. Required 3 Years
• Install and configure PC hardware and peripherals. Required 3 Years
• Repair PC’s by replacing hard drives, motherboards, memory, etc. Required 3 Years
• Experience with security, disk encryption, and anti-virus products on Microsoft Windows PC’s, laptops, and Apple OSx MAC’s. Required 3 Years
• Knowledge of Active Directory and experience troubleshooting GPO’s and name resolution. Required 3 Years
• Experience with managing profiles and certificates on Microsoft Windows PC’s, laptops, and Apple OSx MAC’s. Required 3 Years
• Experience supporting Microsoft Windows PC’s, laptops, and Apple OSx MAC’s using remote tools (SCCM remote, RDP, ARD) Required 2 Years
• Application Support for MS Office 365 on Microsoft Windows PC’s, laptops, and Apple OSx MAC’s. Required 2 Years
• Experience integrating Macintosh systems into an Active Directory Domain environment. Required 1 Years
• Scripting with VBS and PowerShell Highly desired 2 Years
• Configuration Management Console queries and reporting. Highly desired 2 Years
• SCCM OSD Task Sequences, thorough understanding of their implementation and how to create and optimize. Highly desired 2 Years
• Experience using the Microsoft Desktop Optimization Pack (MDOP) technologies and Microsoft Deployment Tool Kit (MDT). Highly desired 2 Years
• Microsoft Certification. Highly desired 2 Years
• Able to communicate in a clear manner. Desired
• Change oriented – improve processes and confront difficult circumstances in creative ways. Desired
• Demonstrated customer focus; building strong customer relationships. Desired
• Effectively evaluate information to make correct decisions. Desired
• Strong problem solving skills, able to narrow scope of problems, eliminate irrelevant information. Desired
• Strong team player – collaborate with others, be open to other ways of doing things. Desired
• Interested in emerging technologies demonstrated through training and attending technical events. Desired

Job Type: Contract

Salary: $20.00 - $30.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Health insurance

Experience level:

• 5 years

Schedule:

• 8 hour shift

Ability to Relocate:

• Harrisburg, PA 17112: Relocate before starting work (Required)

Work Location: In person