Position Title:
Transport Serv Office Manager to Parking & Transportation Services Office Manager
Position Type:
Regular
Hiring Range:
$25.24 - $29.01 commensurate with experience
Pay Frequency:
Hourly
About Parking & Transportation Services (P&TS) As part of the Division of Student Life, Parking and Transportation Services (P&TS) collaborates across campus departments to support a diverse and inclusive University community in a manner that fosters safety and belonging, and that encourages student learning and success. P&TS staff are collaborative partners in implementing Santa Clara's Jesuit commitment to cura personalis with all members of our community, particularly with regard to the holistic formation of our students.
POSITION PURPOSE
Under the leadership and direction of the Assistant Director of Parking and Transportation Services, the Office Manager oversees the office operations and provides administrative support to all parking programs on campus. This position is responsible for managing, coordinating and maintaining the office operations in an efficient and courteous manner in accordance with all Santa Clara University guidelines and standards. Candidates must demonstrate: skills in working as part of a diverse team; skills in establishing and maintaining cooperative working relationships with department members, neighboring agencies, and the campus community; a strong commitment to cultural, gender, racial, and other aspects of diversity; ethics and integrity; and a strong understanding and commitment to community-oriented service and safety.
B. ESSENTIAL DUTIES AND RESPONSIBILITIES
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.
1. Manage, implement and supervise all daily parking operations
2. Manage day to day operations and administration
3. Ensure all parking policies and procedures are adhered to and enforced in a fair and equitable manner
4. Process online parking permit applications & assign parking permits
5. Follow-up and communicate any permit application issues
6. Oversee the process of issuing complimentary visitor permits to non-SCU constituents participants of programs such as Carpool, Bicycle Commuter, Mass Transit, etc.
7. Provide and oversee the highest level of customer satisfaction by maintaining the highest level of service in accordance with Santa Clara University standards.
8. Provide customer service activities for the office; responding to all inquiries, providing general information to SCU constituents and guests, answering questions and resolving issues as they arise.
9. Supervise all student desk assistants and approve their time sheets
10. Coordinate and work with parking staff members, shift supervisors and Campus Safety staff on an ongoing basis.
11. Coordinate and facilitate street/ lot closures for other University departments, to support events, maintenance, and projects.
12. Prepare street/lot closure logistics documents and communicate plans to Campus Safety as needed.
13. Receive in-house parking citation payment and communicate with the citation agency to make sure the payment is credited.
14. Maintain positive business relationships and communication with vendors and outside agencies.
15. Provide evaluation of operations and suggest changes as necessary.
16. Processes all invoices, budget transfers and ensures accurate budgetary reporting through our financial systems.
17. Other duties as assigned by the Assistant Director of P&TS
C. PROVIDES WORK DIRECTION
1. Recruit, hire, train, schedule, supervise and evaluate all student desk assistant staff in the P&TS office.
D. GENERAL GUIDELINES
1. Recommends initiatives and implements changes to improve the quality of services offered.
2. Identifies and determines cause of problems; develops and presents recommendations for improvement of established processes and practices.
3. Maintains contact with customers and solicits feedback for improved services.
4. Maximizes productivity through use of appropriate tools; planned training and performance initiatives.
5. Researches and develops resources that create timely and efficient workflow.
6. Prepares progress reports; informs supervisor of project status; and deviation from goals. Ensures completeness, accuracy and timeliness of all operational functions.
7. Prepares and submits reports as requested and required.
8. Develops and implements guidelines to support the functions of the unit
E. QUALIFICATIONS
The items below are representative of the knowledge, skills, abilities, education, and experience required or preferred. This position requires the ability to effectively establish and maintain cooperative working relationships within a diverse multicultural environment.
Knowledge
1. Understanding and knowledge in on-campus Transportation programs.
2. Ability to become proficient with multiple 'back-office' management software systems.
3. Demonstrate an understanding of diverse cultures and a respect for those differences.
4. Understanding and support of the Jesuit tradition of education and a commitment to the fundamental values of service to others, community, and diversity as well as a commitment to and demonstrated skills, knowledge, and awareness to serve the unique needs of the diverse campus community at Santa Clara University.
Skills
1. Proficiency in computer skills required. Knowledge of Google Programs (Docs, Forms, Excel) preferred.
2. Demonstrated knowledge and understanding of data information systems, preferably Workday and parking and transportation applications and programs.
3. Excellent oral and written communication skills.
Abilities
1. Demonstrate excellent oral and written communication skills
2. Team-oriented individual with a willingness to take initiative and get things done
3. Strength of character, honesty, and integrity
4. Ability to exercise judgment and maintain confidentiality
5. Strong ability to multi-task
Education
Bachelor's Degree preferred
Experience
Minimum 3 years of relevant experience in an administrative support role.
F. PHYSICAL DEMANDS
The physical demands described below are representative of those that must be met by an employee to successfully perform the essential functions of this job. In accordance with the Americans with Disabilities Act, as amended, the California Fair Employment & Housing Act, and all other applicable laws, SCU provides reasonable accommodations for qualified persons with disabilities.
1. Considerable time is spent at a desk using a computer terminal.
2. Required to travel to other buildings on the campus occasionally using a dolly to transport items.
3. May be required to attend conference and training sessions within Bay Area or out-of-state locations.
4. May be required to occasionally travel to outside customers, vendors or suppliers.
G. WORK ENVIRONMENT
The work environment characteristics described below are representative of those an employee encounters while performing the essential functions of this job. Employees will generally work in an indoor office environment with windows. Work environment involves frequent interruptions and some exposure to loud or prolonged noise levels from equipment.
COVID-19 Statement
The health and safety of the university community is a top priority. All Santa Clara University students, and employees are required to be vaccinated against COVID-19 or request a medical or religious exemption. Please visit our COVID-19 webpage for additional information.
EEO Statement
Equal Opportunity/Notice of Nondiscrimination
Santa Clara University is an equal opportunity/equal access/affirmative action employer fully committed to achieving a diverse workforce and complies with all Federal and California State laws, regulations, and executive orders regarding non-discrimination and affirmative action. Applications from members of historically underrepresented groups are especially encouraged. For a complete copy of Santa Clara University's equal opportunity and nondiscrimination policies, see https://www.scu.edu/title-ix/policies-reports/
Title IX of the Education Amendments of 1972
Santa Clara University does not discriminate in its employment practices or in its educational programs or activities on the basis of sex/gender, and prohibits retaliation against any person opposing discrimination or participating in any discrimination investigation or complaint process internally or externally. The Title IX Coordinator and Section 504 and ADA Coordinator is Aaron Zisser, Director of Equal Opportunity and Title IX, 408-551-3043, azisser@scu.edu , www.scu.edu/title-ix . Inquiries can also be made to the Assistant Secretary of Education within the Office for Civil Rights (OCR).
Clery Notice of Availability
Santa Clara University annually collects information about campus crimes and other reportable incidents in accordance with the federal Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act. To view the Santa Clara University report, please go to the Campus Safety Services website . To request a paper copy please call Campus Safety at (408) 554-4441. The report includes the type of crime, venue, and number of occurrences.
Americans with Disabilities Act
Santa Clara University affirms its' commitment to employ qualified individuals with disabilities within the workplace and to comply with the Americans with Disability Act. All applicants desiring an accommodation should contact the Department of Human Resources , and 408-554-5750 and request to speak to Indu Ahluwalia by phone at 408-554-5750 or by email at iahluwalia@scu.edu .
To view the full job posting and apply for this position, go to https://wd1.myworkdaysite.com/en-US/recruiting/scu/scu/job/Santa-Clara-CA/Transport-Serv-Office-Manager-to-Parking---Transportation-Services-Office-Manager_R3846
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