Sandpiper Community, Mt. Pleasant

Premier Senior Living

POSTION SUMMARY:

Provides administrative support to human resources functions as needed (e.g. correspondence generation, record keeping, file maintenance, HRIS entry). Administers campus-wide benefit programs to include—but not limited to, medical, dental, vision, life insurance, short-term disability, long-term disability, workers’ compensation, leave of absence, etc. Acts as liaison between employees, insurance providers and to resolve benefit related problems and ensure effective utilization of plans and positive employee relations. Strong interpersonal skills essential. Strong analytical and problem solving skills and attention to detail a must. Performs all other HR duties when/as assigned.

EDUCATION REQUIREMENTS:

Bachelor’s degree in human resources, business, or equivalent combination of education and experience preferred.

EXPERIENCE REQUIREMENTS:

Prior HR, Accounting, and Payroll experience a must. Familiarity with COBRA, FMLA, ERISA and related state and federal regulations. Effective oral and written communication skills, excellent interpersonal skills, and computer literacy

JOB KNOWLEDGE:

Considerable knowledge of principles and practices of personnel administration. Must have computer skills and the ability to learn all HRIS systems.

DUTIES OF POSITION:

Customer Service

• Present a professional image: Exhibits a manner that is cordial and respectful. Conservative, appropriate dress and good personal hygiene.
• Communicate effectively: Timely, attentive, respectful, and clear communication whether verbal, written or body language. Displays control and calmness in all situations.
• Maintain privacy and confidentiality: Respecting others’ rights, shares only what others need to know and in only appropriate places, not in public areas or near others without a need to know.
• Anticipate needs, demonstrate initiative, and strive to exceed expectations: Empathize with those who are in need. Seek ways to be helpful to residents, visitors, and the Premier community. Provide superior service by focusing on our customers.
• Be an ambassador for your organization: Be positive and caring as a representative of the Company.
• Be a team player: Support your fellow employees; share your time and talents; be respectful and helpful. Welcome the new member of the department/ unit.
• Know the organization: Seek information; share it with others; always be a resource. Know who is responsible for each area of the Company with whom interaction is needed.
• Assume responsibility for cleanliness: Observe all rules regarding eating. Leave all areas clean and neat. Promote safety.
• Take ownership of complaints: Listen with genuine sincerity, apologize, resolve or report complaint to someone who can resolve the complaint.
• Celebrate Success: Acknowledge your own as well as others’ successes. Be proud!! Participate in departmental or organizational activities.

Mission and Values

• Shows compassion for others and commitment to helping those who needs assistance.
• Follows compliance program, is sensitive to ethical and compliance issues and appropriately addresses such issues.

Quality of Work

• Uses integrity, good judgment and problem solving skills in making decisions.
• Produces high quality documentation as evidence by the following:
  • Performs HR customer service functions by answering employee requests and questions, answering the phone, etc.
  • Processes new hire information timely, after having been reviewed by HR Director.
  • Work cooperatively with facility staff.
  • Prepares all employee changes accurately and timely (benefit information, tax information/changes, address changes, status change, terminations, etc., after having been reviewed by HR Director).
  • Completes new hire pre-employment screenings (background checks, references, etc. timely, after having been approved by HR Director).
  • Performs benefit related audits as requested.
  • Conducts new employee orientation to ensure employees gain an understanding of benefit plans and company policies and procedures.
  • Manages annual open enrollment period. Arranges distribution of materials from carriers; assists with communicating changes to employees and arranges for on-site presentation by providers. Conducts employee presentations. Processes changes within deadlines.
  • Assists HR Director with various research projects and/or special projects as requested.
  • Processes monthly billings from insurance providers. Reviews billings for accuracy, codes and payment. Processes changes within deadlines.
  • Performs recruitment activities.
  • Prepares new employee files.
  • Maintains employee files.
  • Files Workers’ Compensation claims timely
  • Completes FMLA Administration.
  • Maintains OSHA Compliance.
  • Conducts safety committee meetings every other month.
  • Performs safety inspections—when/as required.
  • Schedules benefit meetings as requested by HR Director.
  • Benefits administration —to include claims resolution, updating changes in benefit computer system, completing the PAF, and following up on change/employee requests timely, after having been approved by HR Director
  • Sends out monthly evaluations timely.
  • Performs all duties assigned in an effective, timely and professional manner.
  • Perform all other duties as assigned by Management.
• Takes steps necessary to produce excellent work in any task or job that is assigned.