Description

Works with SLFCU’s Leadership Team and project leaders/participants to facilitate the effective scoping, prioritization, reporting, and implementation of the organization’s enterprise projects. This role will directly support our organization's long-term strategy and vision by leading cross-functional business units, internal stakeholders, and external partners to facilitate the successful delivery of projects with moderate to high complexity. The ability to leverage project management methodologies and effectively coordinate and communicate with stakeholders will be instrumental in driving the success of our organization.

Job Duties:

• Lead both directly and indirectly assigned projects to ensure successful completion. Support SLFCU leaders, managers, and project contributors (both internal and external) by providing project management guidance, perspective, and support. 
• Leverage project management principles to both develop and drive adherence to planned timelines and outcomes. 
• Conduct regular project status meetings, providing updates to stakeholders on project progress, risks, and mitigation strategies.
• Foster a culture of continuous improvement within the PMO, promoting the adoption of best practices, tools, and techniques.
• Project Portfolio Management:
• Work with Director of Project Management and SLFCU leadership to prioritize and schedule key strategic projects.
• Work with Director of Project Management, the Leadership Team, and business unit leaders to assess and wisely leverage the Organization’s project capacity.
• Work with business unit project managers to maintain visibility into individual project progress and provide CU Leadership Team with regular updates on status/progress of critical projects.
• Program Management:
• Assist in maintaining SLFCU’s Project Management Charter.
• Assist in developing and maintaining Project Management tools, education, and structural support processes to facilitate effective project management/deployment.
• Work with Leadership and business unit stakeholders to develop, deploy, and monitor standard PM processes (includes training business unit project leaders/participants on basic PM practices/tools).
• Identify, document, and continuously improve SLFCU's key PM related processes.
• Manage the Credit Union’s PM tools/systems (task tracking, meeting minutes, timelines, etc.).
• Project Management
• Assist in the development and implementation of projects under the direction of the Director of Project Management to ensure all business requirements are met.
• Assist business unit project sponsors and leads in completing thorough project scoping, business cases, and project charters.
• Assist in the development and implementation of attainable project plans/timelines.
• Serve as project management assistant to business unit project managers on approved organization-wide cross-functional projects through the use of standardized PM tools and practices.
• Facilitate/co-facilitate project related meetings.
• Lead/co-lead large scale cross-functional projects, as needed.
• Interface with all areas affected by the project, including end users and vendors.
• Actively work with project sponsors, leaders, and team members to monitor and manage to quality standards, timelines, and commitments made to complete project tasks/deliverables.
• Capture project meeting minutes, follow-ups, and business decisions to maintain an accurate narrative of each project’s progress.
• Facilitate project closeouts/lessons learned and incorporate improvements into the Credit Union’s key PM processes, tools, etc.
• Coordinate with SMEs throughout the organization, as needed, to facilitate their involvement in project related testing activities to ensure quality results.
• Promote the service and sales culture by maintaining thorough knowledge of products and services and referring members to the appropriate person/department.

Requirements

Experience and Knowledge:

• Minimum 1 - 5 years’ experience planning and managing projects of various sizes that involve technology.
• Minimum 1 - 3 years’ experience in a leadership role that required good decision-making, problem-solving, influencing others, and facilitation skills.
• Working knowledge of process mapping principles, practices, and tools.
• Working knowledge of change management principles and experience in deploying change management methodologies to facilitate successful adoption of project related changes/impacts.
• Working knowledge/experience with Lean principles, other continuous improvement models, and PM industry best practices desired.
• Thorough knowledge of Credit Union products and services.
• Solid knowledge of Microsoft Office applications.
• Working knowledge of basic technology systems and structures (networks, servers, databases, etc.).

Education:

• Bachelor of Science or Bachelor of Arts in relevant field, or equivalent combination of relevant education, training, and experience in project management may be substituted for a degree.
• PMP or Agile certification preferred.

Interpersonal Skills:

• Possesses exceptional interpersonal skills as demonstrated by mastery of servant leadership, facilitation, situational awareness, conflict resolution, continuous improvement, empowerment, and transparency.
• A collaborative leader who
• Thinks holistically (from a systems perspective) as they pursue improvements so as to regularly consider the impacts of their work on other departments and the membership.
• Has a respectful adult-to-adult style of interacting with employees at all levels.
• Demonstrates an overall posture that is gracious and humble in its approach to collaboration while also being courageous, objective/data-driven, and action/results oriented.
• Seeks to establish/fix process first, then people.
• Works to establish long-term trusting, mutually beneficial and enjoyable relationships with internal stakeholders, vendors, and resources from other credit unions/trade associations; actively pursues win-win solutions.

Communication:

• Possesses advanced verbal and written communication skills.
• Ability to clearly, succinctly, and winsomely communicate project needs, risks, objectives, and next steps to a wide variety of stakeholders in order maintain forward progress on complex project activities.
• Possesses strong presentation skills and the ability to interface with and influence partners at all levels of the organization.

Other Skills:

• Exhibits capacity to embrace change and quickly adapt to new situations, changes in direction, and altering priorities.
• Able to thrive in a fast-paced environment.
• Possesses excellent critical thinking, interpersonal, and mentoring skills.
• Proven problem-solving skills from problem assessment to solution selection; able to identify and propose alternatives and make contingency plans.
• Able to supervise and train employees, to include organizing, prioritizing and scheduling work assignments.
• Able to train, mentor, and influence project leaders and team members toward more effective project management and change management approaches.
• Exhibits high levels of accuracy, adaptability, sound judgment, and initiative.
• Demonstrates excellent organizational and time management skills; able to handle/prioritize multiple tasks and meet deadlines.