Summary

Welcome patients, representatives, and visitors with a happy greeting and assist as needed. You will be responsible for the front office operations. You are the front and face of the clinic and are responsible to ensure the patient experience starts and finishes with top satisfaction. You set the pace for the clinic to ensure patients arrive in a timely manner and adequately verify they are eligible to see our physicians.

Job Duties & Responsibilities

• Verify patient insurance is active and assigned to the clinic prior to the visit and same day of the appointment.
• Collect the correct co-pay (verify) and any outstanding balances at the time of appointment. Check with the billing department as needed.
• Schedule follow-up appointments when patients leave.
• Schedule adjustments to ensure a balanced schedule by bumping or moving appointments 2 - 3 days in advance.
• Review personal tasks in EHR and respond accordingly.
• Check voicemail and back line.
• Call patients as reminders who did not respond “YES” in the automated system.
• Send and request medical records for new patients and current patients.
• Ensure patient demographics, email, SSN, and all required information are accurate and up to date.
• Schedule and monitor sources such as Zocdoc and Patientpop for appointments, surveys, and inquiries.
• Take temperatures and triage patients when check-in to ensure they are not sick or ill with COVID-19. As well as when making advanced appointments and doing reminder calls.
• Schedule current and new patients accordingly to ensure we have a minimum of 24-26 patients scheduled per day.
• Review emails/faxes respond accordingly and batch (scans) that important patient information.
• Collect daily payments and the closing sheet is accurate. Provide closing sheets, including any cash payments to management daily.
• Send new patient packets and encourage patients to return or bring a copy prior to the appointment via email.
• Answer phones and provide information to patients in a professional manner.
• Organize and keep information in a professional manner. Properly document and save important information.
• Document all telephone encounters in EHR and ensure detailed information is provided for appointments to help providers understand the needs of the visit/patient.

Job Type: Full-time

Pay: $19.00 - $22.00 per hour

Expected hours: 36 – 40 per week

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee discount
• Free parking
• Health insurance
• Paid sick time
• Paid time off
• Retirement plan

Medical specialties:

• Internal Medicine
• Primary Care

Schedule:

• Monday to Friday

Work setting:

• Clinic
• In-person

Experience:

• EMR systems: 1 year (Preferred)
• Vital signs: 1 year (Preferred)

License/Certification:

• BLS Certification (Preferred)
• Certified Medical Assistant (Preferred)

Work Location: In person