Position Summary

Headquartered in Ridgefield Park, N.J., Samsung Electronics America, Inc. (SEA) is a leader in mobile technologies, consumer electronics, home appliances and enterprise solutions.

From our humble beginnings to our position today as a tech leader, our passion for innovation has been the common thread throughout our history.

We’ve grown into one of THE most recognized global brands. We consider ourselves relentless pioneers that push boundaries and defy barriers.

The company pushes beyond the limits of today’s technology to provide groundbreaking connected experiences across its large portfolio of products and services, including mobile devices, home appliances, home entertainment, 5G networks, and digital displays.

As EPA’s ENERGY STAR® Corporate Commitment Partner, SEA is dedicated to making a positive impact on the environment through its eco-conscious products, practices, and operations.

People Excellence Change Integrity Co-prosperity

The Samsung North America Shared Service Center Payroll Team is a dynamic, high-energy team providing top-tier payroll management to companies who Own the Unknown! If you are a customer service-oriented team player at heart, with keen attention to detail and a passion for problem solving, there is no better place for you than Samsung!

As a Senior Payroll Specialist, one of your key objectives in supporting our high volume processing is to improve accuracy and increase efficiency.

In this role, we challenge you to bring your best on a daily basis and welcome your ideas for how to do things differently and better.

You will use your well-rounded problem solving skills to creatively address workforce payment questions and collaborate with Samsung teams to foster an environment in which continuous improvement is the standard.

In pursuit of success, the NA SSC Payroll Team works cross-functionally with internal partners including Human Resources, HRIS and Benefits to ensure accurate and timely processing of payroll and related transactions.

At Samsung, you have the freedom to provide the expert support that makes our solutions stand out in an increasingly competitive global marketplace.

Role and Responsibilities

• Fulfill day-to-day functions of the payroll service team including but not limited to : UKG Dimensions timecard monitoring, Workday HRIS data integrity, accurate payroll process management via UKG Pro, time accrual management and auditing of data sets between various payroll source systems for the timely and accurately processing of biweekly, monthly and off-cycle payrolls.
• Ensure Samsung company representatives utilize appropriate processing procedures within federal, state and local compliance regulations
• Be an agent of change for the supported subsidiary and ascertain the establishment and execution of the subsidiary best practice policies
• Effectively manage relationships within defined SLAs while providing on-going research, resolution, product support and a superior customer experience to workers, HR, accounting, retirement program and benefits administrators, as well as payroll and timekeeping vendors
• Act as the Level 2 and 3 Customer Experience team for payroll related inquiries submitted via Service Request ticketing system, phone and other various channels
• Evaluate processes and procedural documents for increased efficiencies and opportunities for continuous improvement
• Support leave of absence supplemental benefit payment delivery
• Mentor payroll analysts and employee support center representatives to elevate fundamental payroll knowledge
• Support reoccurring and ad hoc reporting including production of basic to intermediate reporting to various internal and external stakeholders
• Lead various project initiatives and influence results including collection of user requirements for system enhancements and solutions
• Deliver business performance reviews and educational presentations to various audiences from front line employees to senior leadership
• Sustain periodic and cumulative audit processes for monthly, quarterly and annual activities
• Other duties as assigned

Skills and Qualifications

• Bachelor's degree preferred
• 4 years of US & CAN work experience in a payroll role, preferably in a 3rd party payroll or shared service environment-must include manufacturing environment experience
• Must be able to travel up to 20% around Austin and to Plano, TX
• 4 years in customer service related field and ability to demonstrate strong customer relationship skills
• Experience with top tier payroll and HRIS systems (UKG Pro, UKG Dimensions, Workday or similar)
• Ability to troubleshoot and resolve requests using pre-defined and creative solutions
• Expertly interpret, create and present a variety of instructions furnished in written, oral, and diagram or schedule form
• Produce measurable results in a collaborative team environment as well as independently to manage time and priorities while achieving defined personal and team goals
• Payroll audit, control, quality assurance and / or tax management experience
• Payroll accounting experience including GL posting, accruals and reconciliation of payroll expenses
• Demonstrate intermediate knowledge of Microsoft Office Products, specifically Excel, Word and PowerPoint
• APA Fundamental Payroll Certificate (FPC) or Certified Payroll Professional (CPP) designations preferred
• Canadian Payroll Association certification preferred

Key Results Areas

• Support Payroll Accuracy SLA at or above current SSC requirements
• Support payroll team Service Request Ticket resolution SLA at or above current SSC requirements
• Ensure key quality control activities are completed according to established schedule and guidelines
• Support team projects and continuous improvement initiatives

Life @ Samsung -

Benefits @ Samsung -

Regular full-time employees (salaried or hourly) have access to benefits including : Medical, Dental, Vision, Life Insurance, 401(k), Employee Purchase Program, Tuition Assistance (after 6 months), Paid Time Off, Student Loan Program (after 6 months), Wellness Incentives, and many more.

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At Samsung, we believe that innovation and growth are driven by an inclusive culture and a diverse workforce. We aim to create a global team where everyone belongs and has equal opportunities, inspiring our talent to be their true selves.

Together, we are building a better tomorrow for our customers, partners, and communities.

Samsung Electronics America, Inc. and its subsidiaries are committed to employing a diverse workforce, and provide Equal Employment Opportunity for all individuals regardless of race, color, religion, gender, age, national origin, marital status, sexual orientation, gender identity, status as a protected veteran, genetic information, status as a qualified individual with a disability, or any other characteristic protected by law.

Reasonable Accommodations for Qualified Individuals with Disabilities During the Application Process

Samsung Electronics America is committed to providing reasonable accommodations for qualified individuals with disabilities in our job application process.

If you have a disability and require a reasonable accommodation in order to participate in the application process, please contact our Reasonable Accommodation Team (855-557-3247) or om for assistance.

This number is for accommodation requests only and is not intended for general employment inquiries.

Last updated : 2024-06-07