About the role:

As a Solutions Integration Engineer at Samsara, you will be an integral member of the Professional Services team responsible for helping Samsara’s most strategic customers implement B2B integrations with our IoT platform. In a given week, you may work with a large long-haul trucking company, an industrial-scale food producer, and a public utility to map a customer’s integration needs to current and future API capabilities, provide guidance and technical training to implementation teams to follow best practices, troubleshoot issues and advocate for fixes on behalf of customers (working with our tech support team), and ensure a successful customer relationship. A successful Solutions Integration Engineer at Samsara will develop a thorough understanding of B2B integrations to ensure the proper technical solution is delivered to our customers. 

Your role will be cross-functional, working alongside and connecting product managers, business operations, sales, and systems engineers, enabling you to experience multiple aspects of a hyper-growth company from within. Since Samsara is a fast-growing company with emerging IoT technology, you can expect this role to evolve, with opportunities to take on increasing levels of responsibility and impact our growth.

You should apply if:

• You want to impact the industries that run our world: Every phone call you answer and every email you send can affect whether truck drivers deliver goods on time and without accidents, whether students get dropped off safely from school, or whether power gets restored quickly after a natural disaster.
• You thrive the most when solving problems: Our constantly expanding technology and the complexities faced by our customers provide an exciting range of challenges for our Customer Success teams. With a growth mindset and a desire to learn, you will strategically partner with our customers to find unique solutions to help keep their operations safe, efficient, and sustainable.
• You are a natural relationship builder: Whether the relationship is with our customers or with cross-functional teams in Samsara, you are in constant communication and collaboration with key stakeholders to win as a team.
• You are the architect of your own career: If you put in the work, this role won’t be your last at Samsara. This Customer Success team is still shaping its future and you will have plenty of autonomy and opportunities to master your craft in a hyper growth environment.
• You want to be with the best: At Samsara, we win together, celebrate together and support each other. You will be surrounded by the best and brightest professionals out there.

Click here to learn about what we value at Samsara.

In this role, you will: 

• Lead system integration projects with customer development teams, and 3rd-party systems integrators or build your own enterprise-grade scalable solutions using Samsara APIs
• Advise and document best practices around integrations using Samara APIs and products
• Design/develop/define complex project scopes, technical specifications, and business requirements between Samsara and multiple stakeholders
• Build robust and scalable integration architecture to help solve use cases like Real-time Data Streaming, Event subscriptions, Batch processing, etc
• Test, validate, and review code to ensure completeness and highest quality deliverables
• Exchange best practices, share knowledge with the Samsara product team, and developer community, and advocate for customer experience
• Collaborate with Samsara’s Developer EcoSystem team closely to improve our API experience and feature set
• Contribute to the enhancement of Professional Services methodologies and tools
• Champion, role model, and embed Samsara’s cultural principles (Focus on Customer Success, Build for the Long Term, Adopt a Growth Mindset, Be Inclusive, Win as a Team) as we scale globally and across new offices

Minimum requirements for the role:

• 3 years of experience designing and building Integration solutions using proven architecture methodologies
• Experience in gathering data integration requirements and translating them into good technical designs
• Can write, read, and understand code in Python and one additional programming language (Ruby, Go, etc.)
• 1 years of hands-on experience utilizing Cloud Services (AWS, Azure, or GCP) in a Prod/Dev environment
• Hands-on experience in building or working with RESTful APIs/Webhooks and modern databases
• Hands-on experience with customer evaluations and deployments, with the ability to juggle multiple customer engagements in parallel
• Knowledge of PowerBI/Tableau, SQL, and data visualization concepts is a huge plus
• Proven ability to effectively manage complex projects with a wide range of stakeholders
• Strong written communication and presentation skills, demonstrated ability to work with a diverse set of teams

An ideal candidate also has:

• Bachelors in Engineering, Computer Science, or related discipline
• Minimum years of customer-facing experience supporting Enterprise-scale integrations or API scripting
• Familiarity with B2B system integration projects and workflows
• Bias-to-action and hands-on experience delivering business results
• Tinkering with hardware gadgets, sensors, or vehicles is a plus
• Familiarity with fleets and logistics is a plus