About the role:

Samsara is looking for a Project Manager to drive critical initiatives across the different business units within the global Customer Success organization. This person will work closely with the Customer Success Management and PMO team to identify critical strategic projects for the business, and scope, develop, and manage execution for these projects.

The ideal candidate will have a passion for scaling organizations, streamlining operations, and is eager to spearhead a variety of projects in a fast-moving environment. Validated project management skills, strong business acumen, the ability to coordinate cross-functional teams, and a technical background are required.

You should apply if:

• You want to impact the industries that run our world: Your efforts will result in real-world impact—helping to keep the lights on, get food into grocery stores, reduce emissions, and most importantly, ensure workers return home safely.
• You are the architect of your own career: If you put in the work, this role won’t be your last at Samsara. We set up our employees for success and have built a culture that encourages rapid career development, and countless opportunities to experiment and master your craft in a hyper-growth environment.
• You’re energized by our opportunity: The vision we have to digitize large sectors of the global economy requires your full focus and best efforts to bring forth creative, ambitious ideas for our customers.
• You want to be with the best: At Samsara, we win together, celebrate together and support each other. You will be surrounded by a high-caliber team that will encourage you to do your best. 

Click here to learn about what we value at Samsara

In this role, you will own:

• Project Scoping, Planning and Execution: Work closely with business stakeholders (Customer Success leaders, managers, and frontline reps) to identify, scope, prioritize, plan and execute strategic projects that improve the customer and employee experience
• Cross-Functional Project Management: Work with cross-functional leaders to scope projects, align objectives, and coordinate stakeholders to deliver outcomes aligned with key business objectives
• Change Management: Drive change management for process improvements within the Customer Success organization, ensuring the team is prepared, supported, and equipped with the necessary resources to adapt to organizational change
• Reporting & Results: Measure results of projects and report out on outcomes delivered; drive continuous improvement processes to achieve and maintain operational excellence
• Champion, role model, and embed Samsara’s cultural principles (Focus on Customer Success, Build for the Long Term, Adopt a Growth Mindset, Be Inclusive, Win as a Team) as we scale globally and across new offices

Minimum requirements for the role:

• Bachelor's Degree from a 4-year institution preferably in Business, Engineering, or other quantitative field
• 2-5 years experience as a Project Manager within operations and/or program management teams within a Customer Success, Customer Support, Customer Operations, or Product organization
• Track Record of delivering results that directly improve the customer experience and support scalability within the business
• Strong Project Management skills with expertise in end-to-end project delivery (i.e. framing the need, scope requirements, document project plans, defining KPIs, and reporting out on results)
• Strong communication and written language skills including clear and concise documentation
• Proven track record of building trust and effectively partnering with a wide variety of stakeholders: executives, managers, front-line teammates, and cross-functional partners 
• Deep curiosity, excellent listening skills, strong empathy, and a growth mindset to push for continuous improvement 
• Attention to detail and a commitment to exceptional work 
• This role is open to candidates residing in the US except the San Francisco Bay Area (125 mi. radius from 1 De Haro St, San Francisco) and NYC Metro Area (50 mi. radius from 131 W 55th St, New York). This role is also open to candidates residing in Canada.

Ideal Candidate has:

• Experience with B2B hardware and SaaS products 
• PMP certification, Agile/Scrum Certification