100 Customer Success Manager Jobs in Atlanta, GA
Florence Healthcare - US is Hiring a Customer Success Manager Near Atlanta, GA
What You’ll Bring To The Team:
As a Customer Success Manager (CSM) you will help promote retention of customers and contribute to their positive experience with Florence. As a CSM you will support customers by building close relationships with end-users. You will work directly with customers to help solve their problems and ensure their satisfaction throughout their customer lifecycle. You will focus on building loyalty to ensure long-term client retention by presenting product information, addressing customer issues, and helping drive value across their organizations.
You will:
- Collaborate with Florence team members in Account Management, Sales, Implementations, Development, and Product to provide value-add services to our customers
- Analyze user adoption and engagement to ensure the long-term success of programs
- Actively measure, monitor, and ensure the health of the assigned client base
- Assist in developing new programs to ensure the success and adoption of our customers
- Lead customer check-in and ad hoc meetings
- Drive customer value through engagement and retention strategies
- Assist in creating training courses and educational materials as needed
- Review customer complaints and concerns and seek to improve the customer experience
- Be responsible for the overall satisfaction and retention of the assigned client base
- Facilitate Customer Business Reviews based on client’s defined cadence
An Ideal Candidate Is:
- Bachelor’s degree
- 2 years of experience working in a healthcare or SAAS environment
- Well-equipped with proven critical thinking and problem-solving skills, including balancing multiple priorities and addressing team and/or prioritization conflicts.
- Able to assess a situation, identify next steps, implement an action plan, and hold others accountable to deliverables and deadlines.
- Able to work independently and be resourceful when confronted with ambiguity
- Committed to providing white glove service to our users
- Able to analyze problems, find root causes, and propose solutions
- Able to guide users to solutions
- A team player able to interact with other departments
- Exceptional ability to communicate and foster positive business relationships
- Well-versed on the technical side of products and can offer insight and tips on how to use features
Job Summary
Full Time
$100k-141k (estimate)
03/14/2024
07/10/2024
The following is the career advancement route for Customer Success Manager positions, which can be used as a reference in future career path planning. As a Customer Success Manager, it can be promoted into senior positions as a Customer Success Director that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Customer Success Manager. You can explore the career advancement for a Customer Success Manager below and select your interested title to get hiring information.
If you are interested in becoming a Customer Success Manager, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Customer Success Manager for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Customer Success Manager job description and responsibilities
Having a customer success manager overseeing the onboarding process helps with retention.
01/03/2022: Pueblo, CO
Customer success managers should have strong organization and presentation skills, but those things can be taught.
12/19/2021: Modesto, CA
They monitor their customers’ happiness closely so that they are able to offer solutions before problems occur.
02/13/2022: Everett, WA
Take time to understand what each customer needs and help customers take the shortest route possible.
01/23/2022: San Jose, CA
The customer success manager characterizes himself with being organized, presentable and acquiring technical skills.
01/07/2022: Minneapolis, MN
Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Customer Success Manager jobs
Customer success managers are both salespeople and support professionals.
12/15/2021: Las Cruces, NM
During the operational stage (also known as “Business as usual), Customer Success Managers often provide technical know-how, expertise, and training to customers with the goal making them successful and keeping them satisfied with the business’s products
01/02/2022: Longview, TX
A good Customer Success Manager must have a thirst for knowledge, the ability to learn quickly and easily grasp new software applications.
02/21/2022: Pueblo, CO
Maintain a detailed understanding of products and services, assist customers with questions and suggest the best products for their needs.
12/22/2021: Temple, TX
Customer Success Managers must be strong, natural advocates.
02/15/2022: Clearwater, FL
Step 3: View the best colleges and universities for Customer Success Manager.
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