Account Manager
DEPARTMENT: Client Services
REPORTING TO: VP, Client Services and Operations
JOB TYPE: Full-time employee
LOCATION: Salt Lake City, UT 84111, plus some travel
COMPENSATION: Depending on experience
BENEFITS: Health, vision, and dental insurance, 401(k), holiday, vacation, and sick leave
JOB DESCRIPTION:
Account Managers are responsible for building and maintaining strong relationships with our clients. The primary focus will be to ensure client satisfaction, drive revenue growth, and act as a strategic advisor for their software needs. This role requires a combination of technical expertise, exceptional communication skills, and a passion for delivering exceptional customer service. To succeed in this position, candidates should have strong skills regarding: communication, computers, client relations, and problem-solving. They also need to be resourceful, analytical, adaptable, and organized with the ability to build rapport with clients.

DUTIES AND RESPONSIBILITIES:
● Understand client business objectives, challenges, and priorities to provide strategic guidance and support.
● Establish and nurture long-term relationships with clients based on trust and respect.
● Collaborating with internal departments to facilitate client need fulfillment.

• Collaborate with the Implementation and Support teams to identify upsell and cross-sell opportunities within existing accounts.
• Collaborate with the marketing team to develop client-focused materials, including case studies, whitepapers, and success stories.

● Conduct regular business reviews with clients to assess their satisfaction and identify areas for improvement.
● Forecast and track key account metrics, such as revenue growth, customer retention, and customer satisfaction.
● Maintaining updated knowledge of company products and services.
● Proactively address client concerns and act as a liaison between the client and internal teams, including Support, Implementation, Product Management, Development, and Sales.
● Stay up-to-date with industry trends, software products, and competitive landscape to provide clients with valuable insights and recommendations.

SKILLS/EXPERIENCE AND COMPETENCIES:
● Bachelor’s degree in Computer Science, Software Engineering, Business Administration, Sales, Communications, or related field.
● Proven experience as an Account Manager or in a client-facing role within the software or volunteer management industry.
● Excellent interpersonal and communication skills, with the ability to effectively present complex information to both technical and non-technical audiences.
● Ability to collect, track, and analyze large amounts of data.
● Adaptability and strong problem-solving skills.
● Ability to build and maintain strong relationships with clients, identifying their needs and providing effective solutions.
● Ability to build rapport and collaborate with others within the company and externally.
● Understanding of consumer behaviors and industry trends.
● Knowledge of CRM software and proficiency in using productivity tools.
● Familiarity with Agile development methodologies and software project management.
● Ability to work independently and as part of a team in a fast-paced and dynamic environment.

SECURITY ROLES AND RESPONSIBILITIES
All employees are required to adhere to Samaritan's security policies, as well as learn and maintain a high standard of information systems security hygiene.

Samaritan is a small software firm located in Salt Lake City, Utah. We provide customized volunteermanagement solutions to a wide variety of clients in the government, non-profit, and corporate sectors. Samaritan is an equal opportunity employer.

Job Type: Full-time

Pay: $60,000.00 - $65,000.00 per year

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Experience level:

• 2 years

Schedule:

• Monday to Friday

Education:

• Bachelor's (Preferred)

Ability to Commute:

• Salt Lake City, UT 84111 (Preferred)

Ability to Relocate:

• Salt Lake City, UT 84111: Relocate before starting work (Required)

Work Location: Hybrid remote in Salt Lake City, UT 84111