Safe Industries, headquartered in Easley, SC, provides superior products and services to a variety of public service agencies located in SC, NC and TN. Our quality products and excellent customer service help enable the fire, law enforcement, emergency and tactical professions meet the demanding needs of their businesses.

We are currently seeking a results-driven Customer Service Reps to support our Easley office. Customer Service directly support the company’s sales representatives and service technicians with quotes, orders, and invoicing to ensure a smooth and efficient customer experience.

Key Responsibilities:

• Assists sales staff with orders and bids, enter orders in ERP system
• Process all service technician reports, service orders and purchase order request
• Oversee all vendor warranty claims
• Facilitate Post/Pre-Delivery Inspections (PDI) and schedule pump testing
• Schedule warranty and non-warranty service calls
• Develop detailed project plans for each apparatus sale and track progress daily
• Help sales staff manage customer relationships
• Investigate and resolve order/bid inaccuracies and discrepancies
• Report on the status of accounts and transactions
• Help draft contracts, prepare contract changes, and ensure contracts are in line with the company and customers specifications.
• Maintain contractual records and other documentation such as contract correspondence, contractual changes, customer contact information, delivery paperwork, status reports, etc.
• Track payments and deadlines. Work closely with customers and finance to ensure payments are received in a timely manner.
• Serve as the administrative point of contact for Customers, Apparatus Sale Representatives and other support personnel at Safe Industries regarding the sale of apparatus.
• Keep dealer’s records updated and in compliance with DMV requirements
• Provide additional support as needed to Apparatus Sales Representatives
• Maintain the Apparatus Order Boards and delivery flows from order to delivery. Prepare and provide estimate delivery date reports for management on a monthly basis

Requirements:

• High School Diploma or equivalent
• Excellent oral and written communication skills; must be able to speak, read, write and understand the English language
• Must have excellent organizational, time management, prioritization and multi-tasking skills
• Ability to adapt to change and handle change easily
• High degree of accuracy and attention to detail is a must
• Proficient in Microsoft Applications – Word, Excel, etc.
• Must be able to pass a criminal background and pre-employment drug screen

Preferred Skills:

• BA or BS degree in Business or other related field preferred
• Experience with NetSuite and ServicePro
• Knowledge of the Fire and Safety Industry

Job Type: Full-time

Pay: $54,000.00 - $65,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Flexible schedule
• Health insurance
• Paid time off
• Vision insurance

Shift:

• 8 hour shift
• Day shift

Weekly day range:

• Monday to Friday
• No weekends

Work setting:

• In-person
• Office

People with a criminal record are encouraged to apply

Ability to Relocate:

• Nashville, TN 37210: Relocate before starting work (Required)

Work Location: In person