229 Customer Experience Manager Jobs in Los Angeles, CA
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Ryerson is Hiring a Customer Experience Manager Near Los Angeles, CA
The future will be made from metal. At Ryerson, you have the opportunity to grow in your career, work with teammates that feel like family, and help make our world a better place.
Roles and Responsibilities:
- Management and development of customer experience team, including hiring, training, goal setting and performance reviews
- Maximizes Sales, Gross Margin Dollars, Gross Margin Percentage, Net Profit and Return on Average Capital Employed
- Communicates with General Manager on sales trends, developments in the marketplace, competition, and business opportunities
- Leading, motivating, and developing sales staff to achieve market share and profit objectives; planning, assigning, and directing work; appraising performance
- Cultivates business plans, marketing and sales programs and budgets based on developments in the marketplace, sales trends, competition, and business opportunities
- Ensures implementation of corporate marketing strategies, plans and programs as related to the branch are being met or exceeded
- Assists Sales Representatives in developing new business and maintains close contact with current customer base
- Makes recommendations to the General Manager regarding disposition of all discretionary claims.
- Price book management and assisting in major quotations
- All other duties as assigned or duties, responsibilities, and activities may change at any time with or without notice
• University degree or diploma in Marketing or Business is preferred, although relevant work experiences are considered in lieu of education.
- Supervisory or managerial level experience, preferably in the metal distribution industry, would be an asset.
- Highly motivated individual with strong time management and strategic planning talent.
- Proficiency with MS Office a must, SAP and Salesforce.com experience highly desired
- Strong business acumen with excellent customer service, interpersonal and both oral, and written communication skills.
Ryerson collects certain personal information from applicants in order to carry out our application and recruitment process. A full notice outlining what information is collected, the purpose for collection, and your rights under the CCPA can be found at [https://www.ryerson.com/ccpa
Job Summary
Full Time
Wholesale
$93k-138k (estimate)
10/27/2023
04/26/2024
ryerson.com
GRAND RAPIDS, MI
3,000 - 7,500
1842
Public
JOHN TODD
$3B - $5B
Wholesale
Related Companies
About Ryerson
Ryerson processes and distributes industrial metals for the commercial industry.
The following is the career advancement route for Customer Experience Manager positions, which can be used as a reference in future career path planning. As a Customer Experience Manager, it can be promoted into senior positions as a Customer Experience Senior Manager that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Customer Experience Manager. You can explore the career advancement for a Customer Experience Manager below and select your interested title to get hiring information.
If you are interested in becoming a Customer Experience Manager, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Customer Experience Manager for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Customer Experience Manager job description and responsibilities
Begins with understanding each customer and their specific need.
01/05/2022: Muskegon, MI
Collecting customers’ feedback keeps the CEM on the right track to designing the perfect customer experience.
02/23/2022: Lima, OH
They supervise the customer experience and service teams, direct and monitor their activities and train their members.
01/19/2022: Pensacola, FL
They're also responsible for leading both the customer service and the customer experience teams.
02/21/2022: Charleston, SC
Businesses need to acknowledge customer feelings, which can be done through active listening, making statements and asking questions related to what the customer has said.
02/11/2022: Roanoke, VA
Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Customer Experience Manager jobs
They work alongside upper management to promote retention of customers and overall positive experience with the brand.
12/23/2021: Idaho Falls, ID
Customer experience managers are also responsible for overseeing the hiring and training of customer experience personnel to ensure an effective workforce.
01/20/2022: Passaic, NJ
Measure and analyse customer feedback.
02/11/2022: Bradenton, FL
Build and maintain strong, long-lasting customer relationships as the result of being a trusted advisor.
12/21/2021: Alexandria, LA
Operate with understanding, utilize active listening, patience, empathy, and kindness to customers and Team Members alike.
03/03/2022: Newark, NJ
Step 3: View the best colleges and universities for Customer Experience Manager.
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