215 Customer Experience Manager Jobs in Los Angeles, CA
24 Seven Talent is Hiring a Customer Experience Manager Near Los Angeles, CA
Our client is a well-known beauty company that specializes in customized skincare and haircare solutions that are both sustainable and budget-friendly. As a customer insight driven company, they focus on customer feedback and satisfaction to grow their brand.
Customer Experience Manager Overview:
As a seasoned leader, the Customer Experience Manager will be responsible for establishing procedures, service philosophy, and best practices to ensure the customer’s satisfaction. They will represent the brand and advocate for the customer, serving as liaison between the customer and the company. The ideal candidate will excel in implementing long-term strategy for optimal customer service and managing the day-to-day responsibilities as they support the customer service team.
What You Will Do:
· Lead team in top quality customer service through company’s customer service infrastructure: phone support, email, chat, and social.
· Responsible for training team on best class customer experience to ensure customer satisfaction.
· Manage customer escalation effectively and quickly.
· Empower and guide team members through challenging customer issues to ensure interaction results in overall best interest of customer while supporting company mission and values.
· Document customer life cycle to build processes and best practices, as well as SOPs around new procedures to align with business expansion.
· Create training for oncoming new team members to assist in them in providing quality assistance to customers.
· Escalate recurring issues to respective internal departments and assist in quick resolution.
· Be an expert on company products, product launches, and FAQs around product lines.
· Meet and exceed KPIs, and partner with Marketing to achieve sales target requirements.
Who You Are:
· 3 years of experience in consumer products.
· Bachelor’s degree.
· Empathy for customers and providing quality service & support.
· Excellent leadership and communication skills.
· Ability to work effectively across departments.
· Excellent data analytical skills and be able to work with data & analytics team to monitor KPIs and create data-driven solutions.
Job Summary
Full Time
$100k-144k (estimate)
05/03/2024
05/16/2024
24seventalent.com
LOS ANGELES, CA
200 - 500
2001
CELESTE GUDAS
$50M - $200M
Business Services
Related Companies
About 24 Seven Talent
As a strategic resource for talent management, 24 Seven helps creatively driven global brands identify, recruit and secure game changing talent. Our innovative approach combines global reach, industry expertise and market intelligence to deliver top performers that advance your unique business goals. We are the go-to-talent source for the world's top teams in Digital Marketing, Creative, Tech, Data, Beauty, and Retail. From 12 offices worldwide, our talent network extends to 25 countries. As our clients expand operations, we are ready to support them in new markets globally. Visit us at: www.2...4seventalent.com
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The following is the career advancement route for Customer Experience Manager positions, which can be used as a reference in future career path planning. As a Customer Experience Manager, it can be promoted into senior positions as a Customer Experience Senior Manager that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Customer Experience Manager. You can explore the career advancement for a Customer Experience Manager below and select your interested title to get hiring information.
If you are interested in becoming a Customer Experience Manager, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Customer Experience Manager for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Customer Experience Manager job description and responsibilities
Begins with understanding each customer and their specific need.
01/05/2022: Muskegon, MI
Collecting customers’ feedback keeps the CEM on the right track to designing the perfect customer experience.
02/23/2022: Lima, OH
They supervise the customer experience and service teams, direct and monitor their activities and train their members.
01/19/2022: Pensacola, FL
They're also responsible for leading both the customer service and the customer experience teams.
02/21/2022: Charleston, SC
Businesses need to acknowledge customer feelings, which can be done through active listening, making statements and asking questions related to what the customer has said.
02/11/2022: Roanoke, VA
Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Customer Experience Manager jobs
They work alongside upper management to promote retention of customers and overall positive experience with the brand.
12/23/2021: Idaho Falls, ID
Customer experience managers are also responsible for overseeing the hiring and training of customer experience personnel to ensure an effective workforce.
01/20/2022: Passaic, NJ
Measure and analyse customer feedback.
02/11/2022: Bradenton, FL
Build and maintain strong, long-lasting customer relationships as the result of being a trusted advisor.
12/21/2021: Alexandria, LA
Operate with understanding, utilize active listening, patience, empathy, and kindness to customers and Team Members alike.
03/03/2022: Newark, NJ
Step 3: View the best colleges and universities for Customer Experience Manager.
