• Holistic and comprehensive general management of operating budget across a global cruise ship entertainment operation
• Establishing and maintaining strong relationships with clients, internal teams and vendors
• Managing the overall operational continuity of program changeovers and ongoing delivery to assigned clients
• Acting as the main point of contact for the day-to-day operation in conjunction with EVP of Sea Production and other internal stakeholders to ensure that all communication is cohesive
• Collaborating with client on high-level performer rotation and contract planning based on fleet deployment schedule
• Maintaining strong technical, creative, and operational controls for each program at sea and ensuring all departments are delivering superior quality across production services, casting, and ongoing operations
• Manage yearly operations and changeover budgets for each cruise line client and project including annual department budgets for each program
• Managing annual changeover schedule with all internal stakeholders
• Facilitating scheduling and necessary consultation with production services and casting and recruitment teams
• Directing Company Management team, in coordination with internal teams and external Client reps and vendors, to facilitate full onboarding including payroll, housing and all travel needs including visas and medicals
• Striving for continuous process-improvement and automation of processes to balance cost while controlling quality and efficiency, often searching for cost-innovative solutions, and challenging the status quo
• Tracking and reconciling all client invoicing, bill backs and payroll as well as expense tracking
• Facilitating contracting and invoicing for production services team with all third-party creatives, technicians, and vendors
• Working with New Build teams, to successfully handover the new build to the ongoing operations team
• Ensuring that all systems for department organization are followed through on by all members of the department
• Overseeing and providing back-stop support for day-to-day operational issues across all programs for operations team
• Maintaining departmental calendars and oversight needs in connection with all internal Director-level and above stakeholders
• Working with the EVP, Sea Production to establish and maintain operating procedures for all ongoing projects
• Vetting, hiring and training new team members as needed
• Additional duties as assigned

• A BFA/BA degree in a live entertainment field or equivalent professional experience
• 5 years of experience in the entertainment industry working in theatrical administration, general management, or live entertainment operations (Cruise Ship experience highly preferred)
• A minimum of 3 years in a management position
• Advanced written and verbal communication skills
• Must be proficient in Excel and MS Office applications
• A flexible schedule allowing for approximately 30% international travel
• Motivation, dedication, passion, integrity, collaboration, and self-direction

• Advanced team leadership skills with an eye for long-term strategic thinking
• Cruise ship and/or Theme Park experience

• Progressive PTO, CitiBike membership, Commuter benefits, Health benefits - Medical, Dental, and Vision, Pet-friendly office, Paid parental leave, 401k with company match, Employee Enrichment Program, complimentary tickets to Broadway/Off Broadway shows and industry events as available, Summer Fridays

• Mobile: Team members who are approved to work 2 days per week from home, with 3 days per week spent in RWS New York City headquarters.

DIVERSITY AND INCLUSION STATEMENT
DIVERSE IS WHO WE ARE