83 Client Services Representative Jobs in Chicago, IL
Rush University is Hiring a Client Services Representative Near Chicago, IL
Location: Chicago, IL
Hospital: RUSH University Medical Center
Department: University Pathologists Sub5
Work Type: Full Time (Total FTE 1.0)
Shift: Shift 1
Work Schedule: 8 Hr (8:00 AM - 4:30 PM)
Summary:
The Client Services Representative (CSR) is a liaison between the laboratory’s clients, Rush Medical Laboratories (RML) and the Department of Pathology. The CSR is responsible for the initial set up of new clients and the servicing and maintenance of existing client accounts. The CSR serves as a resource person to clients through training, developing procedures, resolving problems, and establishing good rapport with them. Exemplifies the Rush mission, vision and values and acts in accordance with Rush policies and procedures.
- High school diploma or equivalent.
- Knowledge of governmental and institutional laboratory regulations and reimbursement requirements.
- Knowledge of Epic or similar systems.
- Three years of relevant experience required, healthcare experience helpful.
- Proficient in Microsoft Office software, i.e. Outlook, Word and Excel.
- Interpersonal skills necessary to communicate courteously and effectively with customers (clients) and all contacts
- Writing and organizational skills necessary to develop effective procedures and training documents.
- Well organized and able to work independently.
- Bachelor’s degree in a relevant area or equivalent knowledge, skills and abilities obtained through a combination of education, training and experience.
- Works in a laboratory with exposure to potentially infectious specimens.
Responsibilities:
1. Assist clients, such as clinics, private physicians, and other laboratories, with problems related to service.
2. Train new clients on specimen collection, LIS, report distribution, lab inquiry, service updates and other laboratory procedures.
3. Coordinate the implementation plan for servicing a new client, ensuring new client is successfully integrated into RML and the Department of Pathology.
4. Regularly review client accounts to ensure service expectations are being met and lab procedures are properly implemented and followed.
5. Perform quality assurance checks on requisitions and file requisitions.
6. Develop and implement client specific procedures.
7. Prepare, submit and monitor billing for services to clients, combining patient records for efficient billing. Monitor and correct rejected charges.
8. Assist with LIS billing reports.
9. Set up and monitor inventory control/supplies distribution to client sites. Order supplies and fill client orders.
10. Demonstrate a thorough understanding of RML and Pathology operations and available services.
11. Regularly update laboratory director and laboratory manager on client services.
12. Prepare reports and work on projects related to clients and new business.
13. Maintain a courteous, professional and helpful rapport when interacting with others.
14. Communicate successfully and in a friendly manner even in stressful situations.
15. Accept constructive criticism in a positive manner. Work toward solution rather than complaining.
16. Accept and perform all new procedures with little difficulty. Offer suggestions for improvement when a new approach is sought.
17. Promotes teamwork by working together with supervisors and peers.
18. Must present as a laboratory professional at all times, both in appearance and demeanor.
Rush is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.
Job Summary
Full Time
$53k-70k (estimate)
05/20/2024
07/19/2024
rushu.rush.edu
Lapel, IN
25 - 50
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The job skills required for Client Services Representative include Client Service, Microsoft Office, Teamwork, CSR, Organizational Skills, Billing, etc. Having related job skills and expertise will give you an advantage when applying to be a Client Services Representative. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Client Services Representative. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Client Services Representative positions, which can be used as a reference in future career path planning. As a Client Services Representative, it can be promoted into senior positions as a Client Service Specialist II that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Client Services Representative. You can explore the career advancement for a Client Services Representative below and select your interested title to get hiring information.
If you are interested in becoming a Client Services Representative, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Client Services Representative for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Client Services Representative job description and responsibilities
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Planning and making a schedule for the monthly meetings with the clients.
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Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Client Services Representative jobs
A Client Services Representative needs to be familiar with every part of a site.
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Representatives who work for utility and telecommunications companies may help customers with service problems, such as outages.
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Review the job description for a Client Services Representative.
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Step 3: View the best colleges and universities for Client Services Representative.
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