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$500 sign on bonus available.
PURPOSE/FUNCTION/SUMMARY
As a Customer Technical Support professional at Roper Whitney LLC, you will be responsible for handling technical calls from customers and working alongside field service technicians, the service manager, and the engineering department to troubleshoot any electrical or mechanical issues they may be experiencing. Your expertise will help customers identify a repair strategy that can get their machines back up and running as soon as possible.
ESSENTIAL FUNCTIONS
· Supervise customers with their machines troubleshooting via telephone
· Keep a log of all calls on Internal service software (Freshdesk)
· Familiar with a variety of the field's concepts, practices, and procedures
· Advise on replacement parts needed to repair a machine mechanically and/or electrically
· Program computers for machines in the field (customer or service orders)
KNOWLEDGE, SKILLS AND ABILITIES REQUIRED
Associate Degree in Computers, Mechatronics, Electrical, or equivalent position experience
3 to 5 years of related experience in a manufacturing environment are preferred, but not essential
Job Type: Full-time
Pay: $18.00 - $20.00 per hour
Benefits:
Compensation package:
Schedule:
Application Question(s):
Work Location: In person
Full Time
Durable Manufacturing
$41k-52k (estimate)
03/17/2023
08/23/2024
roperwhitney.com
ROCKFORD, IL
200 - 500
1910
Private
MARK SMITH
$50M - $200M
Durable Manufacturing
Roper Whitney is a manufacturer of sheet metal fabricating machinery, punches, dies and handtools.
The job skills required for Customer Technical Support include Technical Support, Troubleshooting, Professional Development, Life Insurance, Field Service, etc. Having related job skills and expertise will give you an advantage when applying to be a Customer Technical Support. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Customer Technical Support. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Customer Technical Support positions, which can be used as a reference in future career path planning. As a Customer Technical Support, it can be promoted into senior positions as a Technical Communicator that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Customer Technical Support. You can explore the career advancement for a Customer Technical Support below and select your interested title to get hiring information.