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Description
RollKall is the law enforcement industry’s only comprehensive off-duty management solution, bringing transparency to off-duty security by connecting every stakeholder in the process. We help connect our communities by fostering positive relationships among businesses, local police officers, and law enforcement agencies. RollKall makes it easy for businesses to hire off-duty police officers, for officers to find high-quality off-duty jobs near them, and for law enforcement agencies and coordinators to run world-class off-duty programs with technology that makes it easy and transparent for everybody.
Position Summary
The Customer Service Specialist will provide outstanding customer service to Law Enforcement Agencies (LEA), Law Enforcement Officers (LEO), Coordinators, and to Small / Medium Businesses (SMB). Working hand in hand with Customer Experience and Customer Support departments, the role will be in communication with Law Enforcement agencies, officers, and businesses organizing off-duty jobs between customers. As the role is understood, it is expected that this individual will assume responsibility for either a group of LEAs, RMS, or SMBs. This individual must adapt to change resulting from a fast growing and successful company and must fit culturally with our values. It is important to be honest, hard-working, and a thinker.
Responsibilities
Desired Qualifications
Required Qualifications
Why You'll Love RollKall Technologies
Our jobs come with great benefits – including competitive healthcare, parental leave, ways to save for the future, and opportunities for career advancement. They include the following:
RollKall Technologies is proud to be an Equal Employment Opportunity and affirmative action employer. We celebrate diversity and do not discriminate based on race, religion, color, national origin, sex, sexual orientation, age, veteran status, disability status, or any other applicable characteristics protected by law.
Full Time
$46k-60k (estimate)
04/27/2023
07/11/2024
The job skills required for Customer Service Specialist include Customer Service, Problem Solving, Scheduling, Life Insurance, Customer Support, Futures, etc. Having related job skills and expertise will give you an advantage when applying to be a Customer Service Specialist. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Customer Service Specialist. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Customer Service Specialist positions, which can be used as a reference in future career path planning. As a Customer Service Specialist, it can be promoted into senior positions as a Customer Service Team Leader that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Customer Service Specialist. You can explore the career advancement for a Customer Service Specialist below and select your interested title to get hiring information.
If you are interested in becoming a Customer Service Specialist, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Customer Service Specialist for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Customer Service Specialist job description and responsibilities
Customer service specialists also listen to customer feedback and ensure that these are logged properly so that proper departments will be able to receive them.
02/03/2022: New Britain, CT
Maintained excellent customer relations and developed customer rapport * Resolved customers complaints on as needed basis * Effectively developed telephone communication skills.
01/27/2022: Lowell, MA
Customer agents talk to customers on behalf of businesses and companies.
01/30/2022: Rockford, IL
They help customers with their queries and complaints.
02/04/2022: South Bend, IN
A certified customer service specialist has a customer service job that entails speaking with customers regarding their orders or possible complaints.
01/31/2022: Rapid City, SD
Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Customer Service Specialist jobs
Certified Customer Service Specialist (CSS).
02/10/2022: Toledo, OH
Communicate as efficiently as possible.
01/12/2022: Gary, IN
Build lasting relationships with VIP users, develop open channels of communication and become a reliable advisor.
02/13/2022: Galveston, TX
Position requires thorough knowledge of product lines and the ability to exceed customer expectations.
02/17/2022: Pascagoula, MS
6-12 months of customer service experience and/or training; or equivalent combination of education and experience.
02/28/2022: Laramie, WY
Step 3: View the best colleges and universities for Customer Service Specialist.