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ROLLER is not your average software-as-a-service company. With a global presence in over 30 countries, we're here to bring some excitement to the leisure and attractions industry and make a difference! Our mission is to help businesses operate smoothly and create fun and memorable guest experiences by providing seamless ticketing, point-of-sale, self-serve kiosks, memberships and digital waiver processes.
But here's the best part: our team. We're a group of 120 highly passionate, enthusiastic, and down-to-earth professionals located all around the world who are all working together to build something truly remarkable. We're aiming high and believe that the possibilities are endless. As we continue to grow globally, we're excited to write our success story and have fun along the way.
We genuinely love what we do, and we're looking for like-minded people to join us on this amazing journey. If you're ready to be part of a dynamic team and make a real impact, come aboard, and let's create some unforgettable experiences together at ROLLER!
We are seeking a passionate Technical Support Specialist to join our growing global Customer Support Team. Bringing previous experience working with Point Of Sale (POS) Payments or within a SaaS company, you will be responsible for providing technical product support to our customers across the North American region. You will become an expert in your platform and use prior knowledge from working in a SaaS company to troubleshoot questions from our customers and provide timely & quality responses to them.
As you will be working within a global team of all remote workers, you will be able to manage your time, follow agreed support processes and ensure you regularly communicate with the wider team.
You will be working a 5-day working week, with 1 day being on a weekend and the other 4 days to be midweek. You will be covering the West Coast and will need to be able to commit to working those hours.
Full Time
$70k-93k (estimate)
02/19/2024
03/29/2024
rollerco.com
Savage, MN
<25
The job skills required for Technical Support Specialist (POS, SaaS) include Technical Support, Troubleshooting, Customer Service, Initiative, Customer Support, Time Management, etc. Having related job skills and expertise will give you an advantage when applying to be a Technical Support Specialist (POS, SaaS). That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Technical Support Specialist (POS, SaaS). Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Technical Support Specialist (POS, SaaS) positions, which can be used as a reference in future career path planning. As a Technical Support Specialist (POS, SaaS), it can be promoted into senior positions as a Technical Support Manager that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Technical Support Specialist (POS, SaaS). You can explore the career advancement for a Technical Support Specialist (POS, SaaS) below and select your interested title to get hiring information.
If you are interested in becoming a Technical Support Specialist, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Technical Support Specialist for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Technical Support Specialist job description and responsibilities
Technical support specialists work with end-users to provide technical support and assistance for technical, software and hardware problems.
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Technical support specialists provide assistance and guidance to customers who are experiencing difficulties with technological equipment or software.
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Technical support roles are primarily office based, and email/phone are the most popular ways to communicate with customers.
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A technical support specialist provides technical assistance for users of computers, networks, software, or other devices.
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Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Technical Support Specialist jobs
The minimum education requirement for a technical support specialist role can vary from position to position.
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Technical support specialists must have patience and be sympathetic to diffuse any frustration the end-user may be feeling.
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To become tech support, at minimum, an associate degree or certification with on-the-job training.
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Step 3: View the best colleges and universities for Technical Support Specialist.