Position Title: Case Manager (non-clinical)

Job Classification: Full-Time

Position Type: Non-Exempt, eligible for overtime

Job Grade: 4

Reports to: Supportive Services Program Manager

Objective and Purpose
Case Managers guide Rogue Retreat participants to identify their strengths and barriers and set achievable goals to break their cycle of homelessness. As these are identified Case Managers will help each participant find resources, agencies, and programs, and create a participant driven action plan that help them reach their full potential. Case Managers meet regularly with each participant for encouragement, support and accountability to the personal goals and decisions that are in their developed action plans.

Qualifications

• Current valid Oregon driver’s license with clean DMV record for insurance on commercial auto policy.
• Based on business necessity and the population we serve, if you identify as a person in recovery from a substance use disorder (addiction) you must have at least two (2) years clean since your last use. This is required for State Certification.
• You must be able to successfully pass a UA and adhere to Rogue Retreat’s Drug & Alcohol policy.
• One (1) year of direct Case Management experience or 2 years as a Certified Peer-Support Specialist or a combination of employment, volunteer service work and certification may be considered.
• 2 years in position requiring management, coaching or equivalent
• Completed Mental Health First Aid and Trauma Informed Care training or equivalent, preferred.
• Completed positive communication, crisis intervention, and/or de-escalation techniques training, preferred.
• Thorough knowledge or prior experience of homelessness, mental health issues, addiction issues, preferred.
• Proficient computer skills, including knowledge of Microsoft Office and Google products, required.
• Exhibit strong attention to detail and accuracy when working with verbal or written information and data, required.
• Exhibit good written and verbal communications skills, required.
• Bilingual English and Spanish (preferred).

Required Education, License or Certification
1. High School Diploma or GED.
2. Have a degree in social work or other related field (preferred).
3. Must have completed and passed Fundamentals of Peer Support Specialist training or be willing to take the class upon hiring.
4. Must be certified with the State of Oregon as a Traditional Health Worker. Current certification as a THW within 6 months of hire is mandatory.

Key Competencies
Accountability
Customer focus
Job knowledge
Teamwork and collaboration
Building trust
Embraces change
Living the mission, vision, values
Time management
Communication skills
Interpersonal skills
Organizing and Coordinating
Valuing Diversity

Essential Functions:

• Meet regularly with each assigned participant, record case notes, develop a weekly action plan and hold them accountable for progress on their goals.
• Utilizing Motivational Interviewing techniques to elicit change and inspire each participant to help them set goals and dreams for themselves.
• Keep organized personal files on assigned participants
• Act as an advocate for participants as needed (i.e.: Court, DHS Family Determination Meetings)
• Complete all required assessments, case notes, action plans, and other HMIS system reporting data accurately and on time.
• Complete work with changing priorities in a fast-paced, pressure filled environment, without supervision and by assigned deadlines.
• Complete accurate detailed time and attendance records for billable hours to submit for reimbursement.
• Use creative problem-solving skills in acute situations to overcome long-term problems affecting participants.
• Create good working relationships with co-workers, external organizations, social services, and participants.
• Attend and participate in designated staff meetings.
• Other duties as assigned.

Working Conditions/Equipment
Depending on the work assignment, the physical environment requires the employee to work both inside in a temperature-controlled environment and/or outside in an environment with temperature extremes of hot and cold. Congregant shelter environments are, at times, chaotic with people entering, exiting, and talking in an office or outdoor tent setting that can be noisy with frequent unexpected interruptions to conversations or work routines. The work environment requires the ability to handle detailed verbal and written, personal information, numbers and data with accuracy in an environment that has changing priorities and disruptions throughout the day. The position utilizes a computer. May be requested to work overtime and weekends to produce the necessary work or cover for absent employees. May be requested to work overtime and weekends due to client emergencies that may arise.

Physical Demands
Activity and Percentage of Time
Sit, stand, walk on normal, level surfaces 50%
Lift/carry items up to 25 pounds approximately 25%
Push/pull items up to 10 pounds approximately 25%
Twist/turn, reach over shoulder and head, and reach outward 10%

Job Type: Full-time

Pay: $20.50 per hour

Benefits:

• Dental insurance
• Employee assistance program
• Flexible spending account
• Health insurance
• Paid time off
• Professional development assistance
• Vision insurance

Schedule:

• Day shift
• Monday to Friday

Application Question(s):

• Are you currently listed on the MHACBO or State Registry as a CRM or Peer Support Specialist? Yes or No

Education:

• High school or equivalent (Required)

Experience:

• Microsoft Office: 1 year (Preferred)
• Case management or Peer Support Specialist: 1 year (Preferred)

Language:

• Spanish (Required)

License/Certification:

• Driver's License (Preferred)

Work Location: In person