If you have a flair for clearly breaking down and explaining convoluted technical information in a way that is easily understood by non-technical users, Robert Half has the Desktop Support Technician role for you. You might thrive in this position if you are a self-starter with strong problem-solving skills and a passion for working in an innovative environment. This Desktop Support Analyst role is a long-term contract / temporary opportunity based in the Newport News, Virginia, area.What you get to do every single dayResponsibilities:The IT Support Technician is expected to provide technical support for any issue reported within Corporate standards.Develop a solid understanding of the relationship between hardware software and business systems processes.Perform duties as requested by management.Heavily utilize training documentation/knowledge and peers to develop Troubleshooting and Research skills.Consistently document and troubleshoot any reported issue.Develop and maintain strong relationships within the IT department.Develop and maintain understanding of Corporate and IT policies and procedures.Develop good verbal and written communication skills.Develop creative thinking in troubleshooting techniques.Develop solid customer service and follow-up skills.Comply with defined ITIL processes.HYBRID