Must be available 2nd Shift is more likely (3:30pm – 11:30pm), but also 3rd shift (11:30pm – 7:30am) with rotating weekends. Mostly remote role, no set schedule to be onsite.

Resolves technical problems and answers queries by telephone in support of internal and/or outside customer computer hardware, software, network, and telecommunications systems. Diagnoses, identifies, isolates and analyzes problems utilizing historical database records. May route calls to product line specialists. Maintains and updates records and tracking databases. Alerts management to recurring problems and patterns of problems. AA or other 2 year technical degree in related discipline and 0 years experience

Equivalency: Associate’s Degree and 0 years of experience. A relevant professional certification can be substituted for an Associate's Degree.

- Experience supporting many applications including MS Office products, O365, VPN apps and many other business and engineering applications

- Experience doing technical support over the telephone and/or in chat

- Experience with troubleshooting Windows clients

- Experience working remotely

Job Type: Contract

Salary: $18.00 - $21.00 per hour

Experience level:

• 1 year

Schedule:

• 8 hour shift
• Evening shift
• Monday to Friday
• Night shift

Experience:

• IT Helpdesk Support: 1 year (Preferred)

Location:

• Newport News, VA (Required)

Work Location: Remote