Robert Half is seeking a dynamic, and self-motivated a Technical Support Engineer with advanced Windows troubleshooting skills for our client out of San Francisco, Ca. The client offers long-term career growth opportunities, challenging work, and a supportive environment at all organizational levels. This is a six-month contract to hire opportunity. The Technical Support Engineer is responsible for all end user IT support resolving both hardware and software related problems. This Technical Support Engineer must be capable of accurately and consistently logging all problems and initiate an incident ticket to track calls, problems and dispositions. Additionally, the Technical Support Engineer will be responsible for open issue follow-up to ensure adequate resolution and customer satisfaction on software issues and installation of replacement hardware components. You will be responsible for delivering high-quality customer service and ensuring timely resolution of IT system and equipment issues to maintain team productivity. This is an onsite position in San Francisco near the Embarcadero Center.

Key Responsibilities & Duties:

• Understand, troubleshoot, and resolve issues related to desktop infrastructure and applications (Outlook, Office, Adobe, network printing, VPN, etc.).
• Serve as the first point of contact for endpoint incident troubleshooting.
• Thoroughly and accurately analyze and resolve issues in a systematic manner.
• Troubleshoot virtual conferencing systems (e.g., Zoom) and support conference room technology.
• Troubleshoot iPhones and iPads.
• Review ticket queues, manage priority and tasks, and communicate updates to end users.
• Assist in designing and documenting end-user solutions.
• Configure and deploy Windows laptops.
• Assist in managing and delivering IT-related projects.

If you are interested in this Technical Support Engineer position apply directly and call Alex at (925) 640-0803. Interviews are being held next week.