meter is Hiring a Technical Support Engineer, Wireless Near San Francisco, CA
Meter provides internet infrastructure for businesses. We build enterprise-grade networks that are faster, more accessible, and more secure. Our full-stack approach combines hardware, software, and operations so that any company can easily set up and run a modern network. Meter's mission is to make businesses more productive and secure through providing best-in-class internet infrastructure. Our long-term ambition is to evolve internet infrastructure into a turnkey utility. About the role Our customers chose Meter for a simple, seamless network experience. Our Technical Support Engineering team is critical to meeting this expectation. The team is small but growing, and as an early member you will have a large impact in forming the foundation of the Technical Support Engineering team and role. We are looking for people who are excited to work on complex problems, enjoy learning and working with others, and above all, are kind and ambitious . We are building for the long term and just getting started. We'd love your help. This is a hybrid role based out of our SF office. You will have an impact by
Working across our full networking product stack and serving as the subject matter expert for wireless escalations
Reviewing reported issues and collaborating with internal teams to accurately scope the problem
Analyzing data and proposing next steps for resolution
Developing plans to replicate customer issues in lab for faster resolution
Navigating technical and political conversations effectively
Collaborating with product and engineering teams to address and remediate issues
Contributing to the knowledge base through documentation and training
You might be a good fit if you
Have 2-3 years of experience in wireless technologies and products
Are proficient in IEEE 802.11a/b/g/n/ac/ax and related protocols (TCP/IP, UDP, RADIUS, DNS, DHCP, LDAP, VPN)
Are comfortable with troubleshooting complex network systems, security and implementation of routing, switching, firewalls and resolving network issues
Have familiarity with wireless troubleshooting tools like Wireshark, Ekahau, and 7signal
Have proficiency in customer service and stakeholder management, including the ability to lead and navigate challenging conversations
Have excellent problem-solving abilities
Have experience in programming and automation
Are open to occasional travel (10-15%)
If you are interested in joining us
Attach your resume if you have one readily available
Include the URL(s) to your LinkedIn profile, Github repo, any code samples, and/or blog posts you'd like to share - whatever you think will give us the best view into your work experience
The estimated pay ranges for this role are as follows
$115,000-$170,000
Additionally, this role is eligible to participate in Meter's equity plan.
The salary range represents the low and high end of the salary range for this job in the Bay Area. The actual salary offer will carefully consider a wide range of factors such as your skills, qualifications and experience.