Description
Robert Half is searching for a Help Desk Technician for a Credit Union to be based in either Yakima or Sunnyside, Washington. The primary responsibility of this Help Desk Technician is to provide first-tier IT Support to internal end-users both remotely and in-person. This is a 100% onsite role with some travel requirements, about once a week here and there, to their locations in Sunnyside, Yakima, Pasco, Grandview, and East Wenatchee. This is a long-term contract to start (about 6 months) with potential to extend depending on performance and client need.
Responsibilities:

• Serve as the first point of contact for customers seeking technical assistance over the phone or email, or through our ticketing system.
• Perform remote troubleshooting through diagnostic techniques and pertinent questions
• Determine the best solution based on the issue and details provided by customers
• Provide accurate information on IT products or services
• Identify and suggest possible improvements in procedures.

Requirements

• Must possess at least 2 years of experience in a Help Desk Analyst role or similar position
• Demonstrable proficiency in MS Windows 10 and MS Office 365 is required
• Experience with IT Service Management (ITSM) is necessary
• Must have basic knowledge and understanding of network troubleshooting
• A high degree of problem-solving skills and the ability to handle multiple tasks simultaneously is essential
• Must be able to communicate effectively with a diverse range of people and possess excellent customer service skills
• The ability to work autonomously and as part of a team is necessary
• Must be available to work on a flexible schedule, including evenings and weekends if required.
• Ability to travel as needed; valid driver's license required.

Technology Doesn't Change the World, People Do.
Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.
Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app and get 1-tap apply, notifications of AI-matched jobs, and much more.
All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.
2024 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking "Apply Now," you're agreeing to Robert Half's Terms of Use.