Job Title: Tier 1 HR Advisor (Bilingual) Location: Boca Raton, FL (On-site during training, hybrid remote afterward) Salary: $25 per hour Schedule: 40 hours per week (On-site during training, then 2 days on-site, 3 days remote per week) Description: The Tier 1 HR Advisor plays a crucial role in handling employee and manager inquiries/issues related to permanent to Retire employee processes and human resource policies. This position involves effectively managing various communication channels such as calls, chats, and other methods to provide accurate and timely solutions while delivering outstanding customer service to employees, managers, and internal teammates. Key Responsibilities: Handle incoming calls, chats, and other communication methods regarding employee and manager inquiries/issues about HR processes and policies. Identify customers' needs, clarify information, conduct research, and provide solutions accurately and promptly. Provide exceptional customer service to employees, managers, and internal teammates, ensuring their needs are met effectively. Work efficiently in a busy environment and meet operational performance standards, goals, and metrics. Fluently communicate in one of the following languages: Portuguese, Chinese, German, or Hungarian. Collaborate with team members to ensure seamless communication and resolution of inquiries/issues. Stay updated on HR policies, procedures, and best practices to provide accurate information and solutions. Maintain confidentiality and professionalism while handling sensitive information and inquiries.