Responsibilities:Respond to customer inquiries via phone, email, chat, or social media platforms in a timely and professional manner.Provide accurate information about products, services, policies, and procedures to assist customers effectively.Process customer orders, returns, exchanges, and refunds accurately and efficiently.Troubleshoot and resolve customer issues, complaints, or escalations, escalating complex issues to appropriate departments or supervisors as needed.Maintain customer records, interactions, and feedback in CRM (Customer Relationship Management) systems or databases.Collaborate with internal teams, such as sales, shipping, and billing, to coordinate customer requests and resolutions.Follow up with customers to ensure their concerns are addressed and their needs are met satisfactorily.Identify opportunities for improving customer service processes, policies, or products based on customer feedback.Meet or exceed performance metrics, such as response time, resolution rate, customer satisfaction scores, and sales targets.Stay updated on company products, promotions, and industry trends to provide accurate and up-to-date information to customers.