We are offering a contract employment opportunity for a Customer Service Representative in the Manufacturing industry. The role is based in Little Ferry, New Jersey, 07643, United States. The successful candidate will be tasked with handling customer inquiries, maintaining accurate customer records, and processing customer credit applications.Responsibilities• Efficiently handle incoming phone calls from customers• Provide a friendly and professional atmosphere for customers to conduct business• Manage and respond to customer inquiries, ensuring requests are forwarded to appropriate personnel when necessary• Coordinate interdepartmental correspondence related to the timely delivery of products• Record customer requests for quotes and convert to sales orders when required• Follow up with customers on shipping information and keep them updated• Manage client base with customer relationship management software, updating customer transactions/issues• Assist in processing reports as required• Assist customers in obtaining information on services from other departments• Perform administrative work as assigned by the management team• Utilize skills in SAP, Order Entry, Sales Quotes, and Customer Service in day-to-day operations.