We are looking for a Customer Service Representative to join our team in Largo, Maryland. This role primarily focuses on providing exceptional customer service by processing citations, answering general questions, addressing customer concerns, and managing payments using our internal system. This job also involves cash handling, answering phone calls, and taking messages. This role offers a contract to hire employment opportunity.Responsibilities:• Handle customer inquiries and complaints professionally and efficiently• Process customer payments using the internal system• Address customer concerns and provide appropriate solutions• Manage cash transactions accurately and responsibly• Answer inbound calls and provide accurate information to customers• Take and relay messages effectively• Use Microsoft Excel and Microsoft Word to manage and update customer records• Perform data entry tasks and maintain accurate records• Schedule appointments as necessary• Maintain a high level of professionalism and provide excellent customer service.